• Your wireless network is using a unique network name (SSID). If not, it is possible that the printer/print server is
communicating over a different, nearby network that uses the same network name.
• The computer you are using is connected to the same wireless network that the printer is on.
If you are using a wired (Ethernet) connection, make sure:
•
The Ethernet cables are correctly inserted in the Ethernet ports of your router and on the back of your printer
and/or computer.
Printer is no longer working
These are possible solutions. Try one or more of the following:
CHECK POWER
• Make sure the printer is on.
• Make sure the router (access point) is on.
CHECK ETHERNET CABLE
If you connected both the printer and computer to the network with an Ethernet cable, make sure the Ethernet
cables are correctly inserted in the Ethernet ports on the router.
Make sure that the other ends of the Ethernet cable are correctly inserted into the Ethernet ports on the back of
the printer and/or the computer.
CHECK THE WI-FI INDICATOR LIGHT
Make sure the Wi-Fi indicator light is green.
CHECK NETWORK NAME
Make sure the printer and computer are connected to the same wireless network. Both of these devices must use
the same network name or SSID to be able to communicate. For more information see, “Checking your network
name” on page 200.
CHECK WHETHER THE PRINTER IS CONNECTED TO THE WIRELESS NETWORK
1 Print a network setup page. For more information, see “Printing a network setup page” on page 57.
2 Under Network Card, the status should be “Connected.”
MOVE YOUR WIRELESS ROUTER (WIRELESS ACCESS POINT) TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
telephones, baby monitors, and security system cameras. Make sure your wireless router (wireless access point) is
not positioned too closely to these devices.
MOVE YOUR COMPUTER AND/OR PRINTER
Move the computer and/or printer closer to the wireless router (wireless access point). Although the possible
distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance
is generally 100–150 feet.
Print the printer's network setup page to find out if the printer is receiving a strong signal from the wireless router
(wireless access point) For more information, see “Printing a network setup page” on page 57.
Troubleshooting
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