LG Remote Service
You can get help for troubleshooting through the remote control.
Some models may not be supported.
When there is no related content in the Quick Help, please refer to the Troubleshooting
in User Guide.
If you still fail to solve the problem, please contact our Customer Service Centre.
Troubleshooting Power/Remote Control Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot turn on the TV.
Please make sure your TV power plug is correctly connected to the outlet.
If you are using a multi-outlet, check if it is working properly. To check whether a power
strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its
operation.
Try to power on using the button on your TV set.
The power is on, but the screen comes on later.
This is because there is a noise-removal process to eliminate any possible noise that
may appear during power-on. This does not mean the product is defective.
The pointer of Magic Remote is not appear in the screen.
Hold the remote control towards the TV and long-press GUIDE button until the
instruction appears. The previously registered remote control is deregistered and then
registered again.
Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline
batteries.)
If Accessibility Audio Guidance is set to On, the pointer of the Magic
instructions that can help you solve the problem.
Check the status of TV : You can check your TV's current status for the selected item.
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