37
Troubleshooting guide
NOTE
• SmartDiagnosis™ function is available only for the products with a SmartDiagnosis™ mark. In case
of a mobile phone with static option, the SmartDiagnosis™ function might not operate.
• Only use this feature when instructed to do so by the call center.
The transmission sounds similar to a fax machine, and so has no meaning except to the call center.
• SmartDiagnosis™ cannot be activated if the washer does not power up.
If this happens, then troubleshooting must be done without SmartDiagnosis™.
If you experience problems with your washer, call to Customer Information Center.
Follow the call center agent's instructions, and do the following steps when requested:
Using SmartDiagnosis™
1. Press the Power button to turn on the washer. Do not press any
other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the mouthpiece
of your phone very close to the Power button.
3. Touch and hold the “Temp.” button for three seconds, while holding the phone mouthpiece to the icon or
Power button.
4. Keep the phone in place until the tone transmission has finished.
This takes about 6 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try
again.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center
agent, who will then be able to assist you using the information transmitted for analysis at the call to
Customer information center.
• Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method of
troubleshooting through service calls. The effectiveness of this feature depends upon various factors,
including, but not limited to, the reception of the cellular phone being used for transmission, any external
noise that may be present during the transmission, and the acoustics of the room where the machine is
located.
Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given issue.
Max. 10 mm
