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Symptom Possible Cause Solution
• Water supply is not adequate in area.
• Water supply taps are not completely open.
• Water inlet hose(s) are kinked.
• The filter of the inlet hose(s) are clogged.
• Drain hose is kinked or clogged.
• The drain filter is clogged.
• Load is too small.
• Load is out of balance.
• The appliance has an imbalance detection
and correction system. If individual heavy
articles are loaded (e.g. bath mat, bath
robe, etc.) this system may stop spinning or
even interrupt the spin cycle altogether.
• If the laundry is still too wet at the end of
the cycle, add smaller articles of laundry to
balance the load and repeat the spin cycle.
• Ensure door is not open.
• Water overfills due to the faulty water
valve.
• Water level sensor has malfunctioned.
• Over load in motor.
• The washer experienced a power failure.
• Check water supply.
• Water leaks.
Check another tap in the house.
Fully open tap.
Straighten hose(s).
Check the filter of the inlet hose.
Clean and straighten the drain hose.
Clean the drain filter.
Add 1 or 2 similar items to help
balance the load.
Rearrange load to allow proper
spinning.
Close the door completely.
If “ ” is not released, call for
service.
Unplug the power plug and call for
service.
Close the water tap.
Unplug the power plug.
Call for service.
Allow the washer to stand for 30
minutes to allow the motor to cool;
then restart the cycle.
Restart the cycle.
Turn the tap on. If “ ” is not
released, unplug power plug and call
for service.
Call for service.
Error Messages
Troubleshooting guide
