41Troubleshooting
Troubleshooting
6
PROBLEM CAUSE CORRECTION
No power The power cord is disconnected.
Plug the power cord into the wall outlet
securely.
No picture
The TV is not set to receive the DVD signal.
Select the appropriate video input mode
on the TV so the picture from the unit
appears on the TV screen.
The video cables are not connected
securely.
Connect the video cables securely to both
the TV and unit.
There is little or
no sound
Equipment connected via the audio cable
is not set to receive DVD signal output.
Select the correct input mode of the unit
so you can hear the sound from the unit.
The audio cables are not connected to the
speakers or unit securely.
Connect the audio cables into the
connection terminals correctly.
The audio cables are damaged. Replace with a new audio cable.
The DVD picture
quality is poor
The disc is dirty.
Clean the disc using a soft cloth with
outward strokes.
A DVD/CD will
not play
No disc is inserted. Insert a disc.
An unplayable disc is inserted.
Insert a playable disc (check the disc type,
colour system and regional code).
The disc is inserted upside down.
Place the disc with the label or printed
side facing upwards.
There is a parental lock which prevents the
playback of DVDs with a certain rating.
Enter your password or change the rating
level.
Humming noise
heard while a
DVD or CD is
playing
The disc is dirty.
Clean the disc using a soft cloth with
outward strokes.
The unit is located too close to the TV,
causing feedback.
Move unit and audio components further
away from your TV.
Radio stations
can’t be tuned in
properly
The antenna is positioned or connected
poorly.
Check the antenna connection and adjust
its position.
Attach an external aerial if necessary.
The signal strength of the radio station is
too weak.
Tune to the station manually.
No stations have been preset or preset
stations have been cleared (when tuning
by scanning preset channels).
Preset some radio stations, see page 36 for
details.
The remote
control doesn’t
work well / at all
The remote is not pointed directly at the unit.
Point the remote directly at the unit.
The remote is too far from the unit.
Use the remote within 23 feet (7m) of the
unit.
There is an obstacle in the path between
the remote control and the unit.
Remove the obstacle.
The battery in the remote control are at. Replace the batteries with new ones.
6
Troubleshooting
