3.1 Loss, theft or malicious damage claims must be reported
to the Police immediately but in any event within 24 hours
of discovery of the occurrence. In respect of claims arising
outside the United Kingdom please refer to Clause 6.14.
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after
you discover the loss, theft or damage. In respect of claims
arising outside the United Kingdom please refer to Clause
6.14. To make a claim you must provide the following:
3.2.1 the crime reference number in respect of theft or
malicious damage claims or the lost property
reference number if the phone has been lost;
3.2.2 full details of how the loss, theft or damage
occurred; and
3.2.3 any other information and evidence as may
reasonably be requested by Orange regarding the
cause of loss or damage.
3.3 Orange will arrange repair or replacement on behalf of
the insurers.
3.4 Lost, stolen or damaged antennas will be
repaired/replaced, where appropriate, free of charge
once only.
3.5 You or any authorised user of the phone must at all times
act with due care in looking after the phone and take all
reasonable precautions to safeguard it against loss, theft
or damage.
4 exclusions
4.1 A replacement or repair will not be provided under the
terms of the Insurance where the loss or damage is caused
by or consists of:
4.1.1 normal wear and tear or deterioration, depreciation,
rusting or oxidisation, atmospheric or climatic
conditions or other gradually operating cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or modification;
reference
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