2 provision of services
2.1 We will use reasonable efforts to make the Services
available to you at all times. The Services are available
only within the range of base stations which form the
Network. Quality and availability of the Services may be
affected by factors outside our control such as local
physical obstructions, atmospheric conditions and other
causes of radio interference or faults in other
telecommunication networks to which the Network is
connected.
2.2 The Network and the Services may from time to time
require upgrading, modification, maintenance and other
works (including but not limited to works required for
security reasons), or may be affected by unforeseen
events which may result in the partial or complete non
availability of the Services.
We will use all reasonable efforts to provide back-up
Services and to keep all such periods of non availability
to a minimum but some interruption may be inevitable.
You Register in the knowledge of this and accept our
obligation to carry out works from time to time in the
interests of all our customers.
2.3 We may from time to time tape conversations between
you and our customer services for training purposes
only. For the purposes of good management and
security, we may need to monitor the contents of any
text message you send from time to time.
2.4 We may Suspend the Services in whole or part at any
time without notice if you do not comply with any of
these terms and conditions or if any money owed by
you to us, whether in relation to Services or not,
remains unpaid.
2.5 We shall investigate all complaints made whether by or
against you and reserve the right to Suspend the
Services if a complaint has been made against you
pending the results of investigation of the complaint.
reference
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