Press button on the remote control and select Support Quick Help.
You can also long-press the number 9 button of the remote control to run the Quick
Help.
Optimisation Settings
You can automatically check the overall status of your TV and view and change the
recommended setting values.
Check Items
Select the problematic item, and you can get help to solve the problem.
LG Remote Service
You can get help for troubleshooting through the remote control.
Some models may not be supported.
When there is no related content in the Quick Help, please refer to the Troubleshooting
in User Guide.
If you still fail to solve the problem, please contact our Customer Service Centre.
Troubleshooting Power/Remote Control Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot turn on the TV.
Please make sure your TV power plug is correctly connected to the outlet.
If you are using a multi-outlet, check if it is working properly. To check whether a power
strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its
operation.
Try to power on using the button on your TV set.
Self-Diagnosis of TV Settings : Select the item that matches the symptom to find
instructions that can help you solve the problem.
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Check the status of TV : You can check your TV's current status for the selected item.
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