If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot turn on the TV.
Please make sure your TV power plug is correctly connected to the outlet.
If you are using a multi-outlet, check if it is working properly. To check whether a power
strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its
operation.
Try to power on using the button on your TV set.
The power is on, but the screen comes on later.
This is because there is a noise-removal process to eliminate any possible noise that
may appear during power-on. This does not mean the product is defective.
The pointer of Magic Remote is not appear in the screen.
Hold the remote control towards the TV and press the and buttons at the same
time for more than 5 seconds until instructions appear. The previously registered remote
control is deregistered and then registered again.
Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline
batteries.)
If General Accessibility Audio Guidance is set to On, the pointer of the
Magic Remote does not appear. Set Audio Guidance to Off. (Some models may not be
supported.)
I cannot turn the TV on with the remote control.
Please make sure your TV power plug is correctly connected to the outlet.
Replace the batteries in the remote control. (Use alkaline batteries.)
Check if there is an obstacle blocking the signal in front of the TV's remote control
receiver. If there is an obstacle, such as a soundbar, in front of the receiver at the bottom
of the TV, IR recognition may not work properly.
The power turns off suddenly.
Check if Power Off Timer is set.
The TV will be turned off automatically if you do not press any buttons for 4 hours even
