If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
Some parts of a particular website are not visible when I am using the Internet.
The Web Browser supports only HTML5 media and not Flash Plug-in.
The Web Browser does not support plug-in installation.
On the Web Browser, it may not be possible to play media files in formats other than
: JPEG/PNG/GIF
You cannot save attachments or images.
If the Use Block Ads feature is turned on, the area on the website that appears to show
an ad will appear blank. If some content on the website is hidden and invisible, try setting
Settings Use Block Ads to Off in Web Browser. Sponsored AD on the new tab
page will be displayed even if you set the Use Block Ads feature to Off.
The Internet browser automatically shuts down when I visit a website.
The Internet browser may be forced to shut down if the available memory size is not
sufficient to accommodate the image information for a website. Check if you can access
the site with the issue on your PC.
When watching a video in Web Browser, the video is forced off.
You may be able to fix this by setting Settings Adaptive Streaming using
JavaScript to Off in Web Browser. The setting is not applied to tabs that were open
before the change, and is only applied to tabs opened after the change.
Being Aware of the Information
Supported photo file formats
File Format Format Resolution
