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6.4 Customer service
First check whether you can correct the fault yourself by refer-
ence to the list (see Malfunction). If this is not the case, please
contact the customer service whose address is given in the en-
closed customer service list.
WARNING
Risk of injury if repair work is not carried out professionally!
u
Have any repairs to and intervention in the appliance and
mains power cable, which are not expressly mentioned in the
(see Maintenance) carried out by the customer service only.
u
Read the appliance
designation
Fig. 14 (1)
,
service No.
Fig. 14 (2)
and serial No.
Fig. 14 (3)
off the type
plate located inside the
appliance on the left-
hand side.
Fig. 14
u
Notify the customer service, specifying the fault, appliance
designation
Fig. 14 (1)
, service No.
Fig. 14 (2)
and serial No.
Fig. 14 (3)
.
w
This will help us to provide you with a faster and more accurate
service.
u
Keep the appliance closed until the customer service arrives.
w
The food will stay cool longer.
u
Pull out the mains plug (not by pulling the connecting cable)
or switch off the fuse.
7 Malfunction
Your appliance is designed and manufactured for a long life span
and reliable operation. If a malfunction nonetheless occurs dur-
ing operation, check whether it is due to a handling error. In this
case you will have to be charged for the costs incurred, even
during the warranty period. You may be able to rectify the follow-
ing faults yourself:
Appliance does not work.
The appliance is not switched on.
u
Switch on the appliance.
The power plug is not properly inserted in the wall socket.
u
Check power plug.
The fuse of the wall socket is not in order.
u
Check fuse.
The compressor runs for a long time.
The compressor switches to a low speed when little cold is
needed. Although the running time is increased as a result,
energy is saved.
u
This is normal in energy-saving models.
SuperCool is activated.
u
The compressor runs for longer in order to rapidly cool the
food. This is normal.
A bubbling and gurgling noise
This noise comes from the refrigerant flowing in the refriger-
ation circuit.
u
The sound is normal.
A quiet clicking noise
The noise is produced whenever the refrigeration unit (motor)
automatically switches on or off.
u
The sound is normal.
A hum. It is briefly a little louder when the refrigeration unit
(the motor) switches on.
The refrigeration increases automatically when the Super-
Cool function is activated, fresh food has just been placed in
the appliance or the door has been left open for a while.
u
The sound is normal.
The ambient temperature is too high.
u
Solution: (see 1.1)
A low hum
The sound is produced by air flow noise of the fan.
u
The sound is normal.
Vibratory noise
The appliance is not standing firmly on the floor. As a result,
adjoining units or objects are set into vibration by the running
refrigeration unit.
u
Move the appliance away a little and align it using the adjust-
able feet.
u
Move bottles and containers apart.
The temperature display indicates: F0 to F9
There is a fault.
u
Contact the customer service (see Maintenance).
DEMO shines in the temperature display.
The demo mode is activated.
u
Contact the customer service (see Maintenance).
The temperature is not cold enough.
The door of the appliance is not properly closed.
u
Close the door of the appliance.
Insufficient ventilation.
u
Clear ventilation grilles.
The ambient temperature is too high.
u
Solution: (see 1.1) .
The appliance was opened too frequently or for too long.
u
Wait until the appliance reaches the required temperature it-
self. If not, contact the customer service. (see Mainte-
nance).
The temperature is incorrectly set.
u
Set to a colder temperature and check after 24 h.
The appliance is too close to a heat source.
u
Solution: (see Putting into operation).
The interior light is not on.
The appliance is not switched on.
u
Switch on the appliance.
The door was open longer than 15 min.
u
The interior light automatically switches off if the door has
been open for about 15 min.
If the interior light is not on but the temperature display is lit,
the bulb is faulty.*
u
Change the bulb: (see Maintenance)*
The LED interior lighting is faulty or the cover is damaged:*
WARNING*
Risk of injury due to electric shock!
Live parts are located under the cover.
u
Have the LED interior light changed or repaired only by the
customer service or by specialized personnel trained for the
purpose.
WARNING*
Danger of injury due to laser radiation, class 1M.
u
Do not look inside when the cover is open.
Malfunction
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