Wireless-G Phone for Skype
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Appendix A: Troubleshooting
Common Problems and Solutions
B. Make sure the handset is properly plugged into the AC adapter and the AC adapter is plugged into a wall
outlet.
C. Use a new rechargeable Li-ion 3.7V 900mAh battery.
5. The handset’s display screen is blank.
Do the following:
A. Check to see if the battery is positioned properly in the battery compartment. Remove the battery and
reseat it.
B. Plug the handset into the AC adapter that is connected to a wall outlet.
6. The audio quality is poor.
Do the following:
A. Move the handset closer to the access point.
B. There may be interference from nearby electrical devices. Use a different network, if available.
7. The handset does not ring when a call comes in.
A. Go to Tones (Menu > Settings > Tone) to make sure that the Incoming call alert and Ring Tone are not set
to silent.
B. Make sure the ringer volume (Menu > Settings > Tone) setting is enabled.
8. I cannot call a landline number using SkypeOut.
Do the following until you can make your call:
A. Make sure you enter a +, OO or 011 before you dial the international country code, area code and
number.
B. Check your SkypeOut credit amount to make sure you have enough credits.
C. Check the IP information in the phone (Menu > Settings > About) to verify that a network connection is
established.
D. Reboot the phone.
