Bedienungsanleitung Loewe bild 9.65 (Seite 206 von 227) (Englisch)

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User handbook

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Troubleshooting

Problem Possible Cause Remedy/notes

In the home view, some stations do not dis-

play a station logo but only the standard logo.

Depending on the features of your set, the

station logos for Astra 19.2 ° and Hotbird are

already pre-stored with sets with an inte-

grated hard disk.

With sets without an integrated hard disk, the

station logos are only available for Astra 19.2 °

due to the lower memory space. For other

networks, these must be downloaded from

our service provider from the Gracenote

company via the Internet. For the identifica-

tion of a station, data is used in the DVB data

stream, if these are not unique, the logging of

the logos fails with Gracenote as well as when

the internet connection fails.

Establish an Internet connection with the TV

set to load missing station logos

The station logos are then loaded succes-

sively for the selected TV station list or sta-

tions, which are located as favourites on the

homescreen.

We recommend to permanently connect the

set to the Internet as the logos are thus also

updated at regular intervals.

No sound can be heard on the TV set. a) The TV set has been muted or the sound

volume turned down too far.

A non-existing or deactivated audio device is

registered under System settings



Connections



ט Sound components (for

example HiFi/AV Amplifier).

a) Increase the sound volume by a long press

of the V+ button on your remote control.

This also eliminates any mute switching.

b) Connect the audio device and switch it on.

Change in Sound component wizard back

to TV speakers.

During a feature film, some stations have too

short sound drop-outs.

Some stations will change the transmitted

sound format during the broadcast, for ex-

ample, during an advertising break.

Due to the change in the sound format, short

sound drop-outs occur shortly before the

start and end of an advertising break.

In the case of a TV set, there are occasional

picture and/or sound drop-outs.

Due to small errors at the reception, which

the TV cannot compensate for, there may be

picture drop-outs.

These are, dependent on the strength of the

disturbance, also accompanied by sound

drop-outs.

Occasionally, there is also an asynchrony

between picture and sound, which can be

corrected by a program change.

Interferences in reception are by far the most

frequent cause of picture drop-outs. It is not

always the reception itself is disturbed, such

as, for example, in case of heavy rain in con-

nection with satellite reception.

Also interferences that can affect poorly

shielded antenna cables or antenna sockets

are also part of this.

Also the reception of DVB-T/DVB-T2 contains

many sources of interference.

Your TV set provides a display of signal

strength and signal quality.

To do so, open the menu System settings

ט Stations ט Manual search (incl. an-

tenna status).

There you find three-colour bars for the cur-

rently set station, which provide an indication

of the signal quality for signal-to-noise ratio

(C/N), level (level) and bit error rate (BER).

The respective indicators should all be found

in the green area in order to have sufficient

reserves even in case of weather-related de-

terioration of the reception.

Short-term disturbances are possibly not

registered by these displays and nevertheless

lead to visible effects.

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