XiVA™ Software Service Privacy Policy
Please read the following to learn more about our XiVA™ Software
Service privacy policy and data-protection practices.
Imerge values the privacy of its registered users. We are strongly
committed to protecting the privacy of users of our interactive
products and services as well as to respecting the Data Protection
Act 1998. Imerge will only collect and use personal information
about you as specified below in accordance with this Policy.
The XiVA™ Software Service Privacy Policy discloses our privacy
practices and contains detailed information about exactly how your
personal information will be treated:
• Who are we?
• What information of yours do we collect?
• What do we do with the information we collect?
• Will Imerge share any of your personal information?
• How you can learn what personal information we have?
• What is the opt-out policy?
• What types of security procedures are in place to protect
your information?
• Will Imerge change its policy?
Who are we?
Imerge Limited (Imerge) welcomes you as a XiVA™ Software user.
We developed your home media appliance (your Music Server) and it
is ‘powered’ by our XiVA™ Software. Our company headquarters are
located in Cambridge, United Kingdom and full details of how you can
contact us can be found at the end of this document. The provision of
goods, services and information to you may also involve our business
partners and other carefully selected third party companies.
What information of yours do we collect?
When you register with Imerge, we need certain information – such
as your name, address, postcode, and telephone number or email
address - in order to provide service to you. Once you register with
Imerge you are not anonymous to us. By submitting your information
you agree to the use of that information as set out in this Policy.
We may also use that information to let you know of additional
products and services about which you might be interested.
What do we do with the information we collect?
We may use personal information collected about you to let you know
about new goods, services or offers that you might find interesting; or
functionality changes and enhancements to the Service, i.e. feature
upgrades; or changes to our terms and conditions of use.
Will Imerge share any of your personal information?
Personal data will be collected, processed by Imerge and forwarded to
Marantz for the purpose of providing related services, as described earlier.
However, Imerge will not trade, sell or rent your personal information (such
as name, address, phone number, or email address) to third parties world-
wide for targeted services or marketing purposes without your consent.
And, we also protect your privacy by limiting employee access to the use of
customer data. We may provide aggregate statistics about our sales,
customers, music tastes, usage patterns and other site information to
reputable third parties, but these statistics will not include any information
that could personally identify you unless we have your consent.
Imerge reserves the right to access and disclose individually identifiable
information to comply with applicable laws and lawful government
requests, to operate its systems properly, or to protect itself or its users.
How you can learn what personal information we have?
You may send us email at: data@xiva.com or write to us at our
headquarters address given at the end of this document. A nominal
fee may apply to this request.
What is the opt-out policy?
You will be given an opportunity to select a level of privacy
associated with your use of the Service during the registration
process, to determine whether and under what conditions information
entered during the registration process or collected subsequently may
be shared with third parties. You can modify your selection at a later
date by revisiting the relevant page, accessed via the menu screen –
your changes will normally take effect within 60 days of your re-
registration – alternatively you may send your request in writing to us
at the address given at the end of this document.
What types of security procedures are in place to protect your
information?
Imerge is committed to protecting the privacy of its customers and
we have taken extensive measures to ensure that the information
we gather from you will be secure and confidential. Whilst we
recognise that the internet is not a completely secure medium of
communication, Imerge has taken steps to safeguard the security of
any information we collect from your XiVA™ home media appliance
by using Pretty Good Privacy (PGP) technology which encrypts the
information you input on your system before it is transmitted to us. In
addition, we have strict security procedures covering the storage
and disclosure of your information in order to prevent unauthorised
access and to comply with the Data Protection Act 1998. This
means that sometimes we may ask you for proof of identity before
disclosing any personal information to you.
Will Imerge change its policy?
When you supply your registration data you consent to the collection
and use of your information by Imerge as described in this policy. If
we alter our Privacy Policy in any way we will notify you and will post
those changes on our website: www.xiva-net.com so you can be
aware of anything that may affect you in the way we collect, use or
share information with others. If you do not agree to the changes in
the Policy, in such event you should contact us promptly, in the
absence of which the changes will be deemed accepted by you. You
will be responsible for viewing any alterations to our Privacy Policy -
a written copy can be requested from any of our Imerge offices.
Contacting us
If you have any questions or concerns about this Privacy Policy or
the operation of the Service, you can contact us by email at:
feedback@xiva.com, or by writing to the: XiVA™ Software
Administrator, Imerge Limited, Unit 6, Bar Hill Business Park, Saxon
Way, Bar Hill, Cambridge CB3 8SL, England, United Kingdom or
your local Marantz office.
