Bedienungsanleitung Max SFX Series (Seite 107 von 133) (Englisch)

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SFX SERIES USER’S GUIDE

Rev 2.2 105

If the unit is powered and more detail is required, you can use the metrics and logging information in the Terminal

Interface or the Web GUI to determine what the problem might be. Refer to Chapter 1 for information on these

interfaces. If you cannot access the Web GUI with your web browser, ensure that the IP Address configuration is

correct, using the Front Panel LCD/Keypad Interface.

Record the nature of the problem and power cycle the unit. If this does not correct the problem or at least make one of

the above procedures possible, then proceed to contacting your supplier (steps below).

Contacting Your Supplier

If you have determined that your satellite receiver is malfunctioning, DO NOT ATTEMPT TO ALTER OR REPAIR

THE UNIT.

Please contact either your Network Service Provider (NSP) or an IDC Customer Service Representative. The problem

may be solvable over the telephone or by e-mail.

Prior to requesting assistance, record the history of the problem. Your NSP or IDC Customer Service Representative

will be able to provide more efficient and accurate assistance if you have a complete problem description, including:

• The nature and duration of the problem – review any applicable log files if possible;

• When the problem occurs;

• Any particular application that, when used, appears to create the problem or make it worse;

• The model and serial number of your unit.

Shipping & Packaging

If you need to transport or ship your satellite receiver:

1. Package the unit carefully. We recommend that you keep and re-use the original container.

2. Prior to shipping your unit for repair or return, contact your NSP who will in turn call an IDC Customer Service

Representative for a Return Material Authorization (RMA) number. If you are returning the unit, you should

include everything you received with the unit. Also, please ensure the following items are identified in your

shipping documentation:

• The serial and part number of the unit being returned;

• The original cost of the unit;

• Specify “Made In Canada” on your paper work.

3. Ensure your RMA number is clearly printed on the exterior of your shipping container.

Warranty & Service

International Datacasting Corporation (Seller) warrants the items manufactured and sold by the Seller to be free of

defects in material and workmanship for a period of one (1) year from date of shipment. The Seller’s obligation under

its warranty is limited in accordance with the period of time and all other conditions stated in all provisions of this

warranty.

This warranty applies only to defects in material and workmanship in products manufactured by the Seller. The Seller

makes no warranty whatsoever concerning products or accessories not of its manufacture. Repair, or at the Seller’s

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Max SFX Series Seite 107

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