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8-PROBLEMS/CAUSES/SOLUTIONS
ATTENTION:
All repairs must only be carried out by a specialised technician, with the product switched o and the plug
disconnected.
If the product is NOT used as described in this instruction manual, the manufacturer declines all liability for any
damage caused to persons and property.
All the necessary measures and/or precautions must be adopted when performing maintenance, cleaning and
repairs.
• Do not tamper with the safety devices.
• Do not remove the safety devices.
• Connect the product to an ecient smoke expulsion system.
• Verify that the room in which the appliance will be installed is adequately ventilated.
ANOMALY POSSIBLE CAUSES SOLUTIONS
The pellets are not fed into the
combustion chamber
The pellet hopper is empty Fill the hopper with pellets
Sawdust has blocked the feed screw Empty the hopper and remove the sawdust
from the feed screw by hand
Faulty gear motor
Faulty electronic board
The re goes out or the appliance
stops automatically
The pellet hopper is empty Fill the hopper with pellets
The pellets are not fed See the previous anomaly
The pellet temperature safety probe has
been triggered
Let the product cool down, restore the
thermostat until the problem is resolved
and switch the product back on. If the
problem persists contact Technical
Assistance
The door is not closed properly or the
gaskets are worn
Unsuitable pellets Change the type of pellets with those
recommended by the manufacturer
Low pellet supply
The combustion chamber is dirty Clean the combustion chamber, following
instructions in the manual
Clogged outlet Clean the smoke duct
Faulty smoke extraction motor
Triggered clogged ue alarm
Technical Dept. - All rights reserved - Reproduction is prohibited
