44
8-PROBLEMS/CAUSES/SOLUTIONS
ANOMALY POSSIBLE CAUSES SOLUTIONS
The product works for a few minutes
and then switches o
Start-up phase is not completed Repeat start-up
Temporary power cut Wait for the automatic restart
Clogged smoke duct Clean the smoke duct
Faulty or malfunctioning temperature probes
Faulty spark plug
Pellets accumulate in the brazier, the
glass of the door gets dirty and the
ame is weak
Insucient combustion air Make sure there is an air inlet in the room
and it is not clogged. Check that the
combustion air lter on the Ø 5 cm air inlet
pipe is not clogged. Clean the brazier and
check that all the holes are clear. Perform
a general cleaning of the combustion
chamber and the smoke duct. Check the
state of the door gaskets
Damp or unsuitable pellets Change the type of pellets
Faulty smoke evacuation motor
The smoke evacuation motor does
not work
The product is not powered Check the motor and capacitor and replace
them, if necessary
The motor is faulty
Defective motherboard
Control panel broken
The convection air fan never stops Faulty or malfunctioning temperature
control probe
Faulty fan
The remote control does not work The remote control battery is at Replace the batteries
Faulty remote control Replace the remote control
