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17-FAULTS/CAUSES/SOLUTIONS
ANOMALY POSSIBLE CAUSES SOLUTIONS
The stove runs for a few minutes and then
goes out
Start-up phase is not completed Repeat start-up
Temporary power cut Wait for the automatic restart
Clogged smoke duct Clean the smoke duct
Faulty or malfunctioning temperature
probes
Check and replace the probes
Pellets accumulate in the brazier, the glass
of the door gets dirty and the ame is
weak
Insucient combustion air Make sure that the air inlet in the room is
tted and clear. Check that the combustion
air lter on the Ø 5 cm air inlet pipe is not
clogged. Clean the brazier and check that
all the holes are clear. Perform a general
cleaning of the combustion chamber and
the smoke duct. Check the condition of the
door gaskets
Damp or unsuitable pellets Change the type of pellets
Faulty smoke evacuation motor Check the motor and replace it, if neces-
sary
The smoke evacuation motor does not
work
No electrical supply to the stove Check the mains voltage and the
protection fuse
Motor block caused by clogging. Perform a general cleaning of the
combustion chamber and the smoke duct.
The motor is faulty Check the motor and capacitor and
replace them, if necessary
Defective motherboard Replace the electronic board
Control panel broken Replace the control panel
The stove does not run No power supply Check that the plug is inserted and the
main switch is in the “I” position
Pellet or water probe fault Wait for the pellet or water tank to cool
down and restart the stove
Blown fuse Replace the fuse
Faulty spark plug Check the spark plug and replace it, if
necessary
