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34-RECOMMENDATIONS FOR SAFE USE
ONLY CORRECT INSTALLATION AND APPROPRIATE MAINTENANCE AND CLEANING OF THE APPLIANCE CAN GUARANTEE
CORRECT OPERATION AND SAFE USE OF THE PRODUCT.
We would like to inform you that we are aware of cases of malfunctioning of domestic pellet-fuelled heating products, mainly due to
incorrect installation and use, as well as inadequate maintenance.
We would like to assure you that all of our products are extremely safe and certied according to European standards of reference. The
ignition system has been tested with the utmost attention to enhance ignition eciency and to prevent any type of problem, even in the
worst operating conditions. In any case, as with any other pellet-fuelled product, our appliances must be installed correctly and undergo
regular periodical cleaning and maintenance to guarantee safe operation. Our studies show us that malfunctioning is mainly due to the
combination of part or all of the following factors:
• Brazier holes obstructed or brazier deformed, due to lack of maintenance and conditions which can cause delayed ignition,
generating an anomalous production of unburnt gases.
• Insucient combustion air due to a reduced or clogged air inlet duct.
• Use of smoke ducts nonconforming to regulatory installation requirements, failing to guarantee an adequate draught.
• Partially clogged chimney, due to lack of maintenance, reducing the draught and making ignition dicult.
• End chimneypot not conforming to the indications of the instruction manual, and therefore not suitable to prevent potential inverse
draught.
• This factor is crucial when the product is installed in especially windy areas, such as coastal regions.
The combination of one or more of these factors may generate severe malfunctioning conditions.
To keep this from occurring, it is crucial to guarantee that the product is installed in compliance with standards in force.
Furthermore it is of the utmost importance to comply with the following simple rules:
• Every time the brazier is removed for cleaning, it must always be put back properly in the work position before using the product,
completely removing any residual dirt left on the support base
• Pellets must never be loaded in the brazier manually, neither before ignition or during operation.
• The build-up of unburnt pellets following failed ignition must be removed before repeating ignition. Also check that the combustion
air inlet/smoke outlet is tted correctly in place and working properly.
• If ignition fails repeatedly, immediately suspend use of the product and contact a qualied technician to check its operation.
Compliance with these indications is absolutely sucient to ensure proper operation and to avoid any type of problems with the product.
If the aforementioned precautions are not taken, and during ignition the brazier is overloaded with pellets thus generating anomalous
smoke in the combustion chamber, carefully follow the indications below:
• Do not disconnect the electrical power to the product for any reason whatsoever: this would stop the smoke extractor, releasing
smoke into the room.
• Take the precaution of opening the windows to ventilate the installation room from any smoke (the chimney might not be working
properly)
• Do not open the re door: this would compromise regular operation of the smoke extraction system to the chimney.
• Simply switch the stove o by operating on the on-o button on the control panel (not the rear power supply socket button!) and
move away until the smoke has been completely extracted.
• Before attempting re-ignition, clean the brazier and its air passage holes completely of all deposits and unburnt pellets. Put the
brazier back in place, removing any residue from its support base. If ignition fails repeatedly, immediately suspend use of the
product and contact a qualied technician to check its operation and the chimney.
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