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9. TROUBLESHOOTING AND FAULT CODES
If Zambezi displays C1, C2, C3, C4 or if the temperature and relative humidity readout continuously flickers then consult
your Meaco approved after sales service centre.
Problem
Cause
Solution
The unit does not work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the container.
The water container has not been replaced correctly.
Place the water container in the correct position.
The air filter is clogged.
Clean the air filter.
The temperature in the room where the dehumidifier is
operating is too low.
The machine does not dehumidify below 1°C, it is highly
unlikely at that temperature that there is any moisture to
remove anyway.
The relative humidity in the room where the dehumidifier
is operating is too low.
The dehumidifier dries down to the target relative
humidity set and then goes into fan only mode until the
relative humidity goes above the set point again.
The dehumidifier works,
but reduces the relative
humidity
insufficiently/there is little
water in the water tank.
The house is too large. This dehumidifier can dry up to
about a small five bedroom house.
We recommend using a dehumidi
fier with a greater
capacity.
There are too many sources of moisture. Bathing,
washing, drying clothes and cooking all puts moisture into
the air.
Portable
gas heating can add too much moisture
into the air for a dehumidifier.
We recommend using a dehu
midifier with a greater
capacity. Consider using a different heat source to a
portable
gas heater.
There is too much ventilation.
Reduce ventilation (e.g. close windows and shut doors.)
The air filter is blocked and the reduce air flow is effecting
performance.
Clean the air filter.
The windows were clear
and now condensation
has returned.
The outside air temperature has dropped and the
windows are colder.
Set the dehumidifier to a lower target relative humidity so
that there is less moisture in the a
ir.
Increasing the fan
speed will also increase the amount of water collected.
I cannot remove the
condensation from my
windows, even in 40%rh
mode.
The surface temperature of the windows is too low for a
dehumidifier to prevent condensation. Common wit
h
single glazed windows and when the outside air
temperature drops below freezing.
Keep running the dehumidifier on 40%rh 24 hours a day
and when the air temperature outside increases the
windows should clear of condensation.
Increasing the fan speed will also increase the amount of
water collected.
Dehumidifier is blowing
out warm air.
The dried air is past over a heating element before it is
blown into the room as part of the dehumidification
process.
This is normal, a dehumidifier is not an air coole
r.
Knocking noise coming
from the dehumidifier
Motor that rotates the desiccant wheel is low on
lubrication.
Run the dehumidifier in Laundry mode for two days to
increase the lubrication, if fault persists then call Meaco.
Water not draining down
the hos
e
Hose is fitted for continuous drainage but the water still
goes into the tank.
Negative air pressure in the room is pulling the water
back into the dehumidifier overflow. Insert a 4mm hole
into the top of the tube 30mm down from the spout. This
will in
troduce air into the tube and balance out the air
pressure.
Dehumidifier leaks water
onto the floor
Usually means that the dehumidifier is not on a level
surface or that the filter has not been cleaned often
enough and dirt has fallen into the dehumidifie
r.
You can also check that the water bucket is not cracked
by filling it with water and placing it on kitchen paper on
the kitchen side.
Clean away any dirt that is blocking the water as per
section seven.
Machine not switching off
and on in the usual 30
minute pattern
Temperature and relative humidity sensor that reads the
room reading is unable to read the correct readings.
Clean the filter and blow the air sensor with a hair dryer
on fast setting to clear the sensor of dirt. Unplug the
dehumidifier for 10 minutes to reset it’s circuits and then
turn back on.
Unit only works in
Laundry mode and
Laundry light stays on or
flashes.
If the humidity sensor is faulty then
the dehumidifier will
only run in Laundry mode.
Try clearing the sensor as per above line, if that fails then
call Meaco for a repair.
16

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