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19.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still hav-
ing problems with your device? Then call our hotline or contact us at www.medion.
de/service. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following informa-
tion:
• Have you made any upgrades or modifications to the initial configuration?
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
19.4. Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers to
need updating from time to time. This is because there may be compatibility prob-
lems with other components (programs, devices) which have not yet been tested.
You can find current drivers on the Internet at the following address:
http://www.medion.com
Please use the service address for the country where the device was purchased.
