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20. Customer Service
20.1. What To Do In Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to assist you. Just
give us a call!
20.2. Find The Cause
Start by carefully checking all the cable connections. If the indicator lamps are
not on, ensure that the Notebook and all peripheral devices are connected to the
power supply.
• If you are in battery mode, connect the Notebook to the mains adapter and
check that the battery is charged.
• If you wish to operate the Notebook using the mains adapter, disconnect the
mains adapter from the socket and connect an electrical appliance such as a
lamp to the same socket to test it. If the lamp does not work either, seek the
advice of an electrician.
• Turn off the Notebook and check all cable connections. If the Notebook is
connected to peripheral devices, check all cable connections. Do not swap
around the cables for the various devices, even if they look alike. The pin
assignment within the cables may be different. Once you have ensured that the
device’s power supply is functioning and all connections are intact, then switch
the Notebook back on.
