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Memphis Wood Fire Grills Limited Warranty
Products manufactured by Memphis Wood Fire Grills carry a seven (7) year (Pro and Elite) or five (5) year (Beale
Street) Limited Warranty, from the date of purchase by the original owner against defects in material and
workmanship. Electronic and electrical components carry a three (3) year (Pro and Elite) or two (2) year (Beale
Street) replacement warranty when subjected to normal residential use. Limited Warranty does not apply to burn
pot, meat probe, grill cover gaskets or damage caused by corrosion. The meat probe is under Warranty for 30
days from the date of purchase.
Conditions of Limited Warranty
During the term of the Limited Warranty, Memphis Wood Fire Grills’ (MWFG) obligation shall be limited to
replacement of covered, failed components, F.O.B. point of shipment. MWFG will repair or replace parts returned
to MWFG, freight prepaid, if the part(s) are found by MWFG to be defective upon examination. MWFG shall not
be liable for transportation charges, labor costs, or export duties. Except as provided in this CONDITIONS OF
LIMITED WARRANTY, repair or replacement of parts in the manner and for the period of time stipulated
hereunder shall constitute the fulfillment of all direct and derivate liabilities and obligations from MWFG to you.
The Warranty coverage begins on the original date of purchase as stated on the sales receipt. Warranty
Registration and proof of original date of purchase is required to validate the Limited Warranty.
Repair or replacement of the MWFG component does not extend the Limited Warranty.
Pouring hot liquids on or in your MWFG product will void this warranty. Any modifications including holes,
screws, and any other sheet metal changes to the product will void this warranty.
MWFG takes every precaution to utilize materials that retard rust. Even with these safeguards, the material can
be compromised by various substances and conditions beyond MWFG control. High temperatures, excessive
humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect
metals and metal coatings. For these reasons, the Limited Warranty DOES NOT COVER RUST OR
OXIDATION. Should any of the above occur, refer to your Owner’s Manual maintenance section for finish protec-
tion. MWFG recommends that you purchase a MWFG full-length protective cover for your grill when not in use.
The Limited Warranty is based on residential use. Warranty coverage does not apply to products used in
commercial applications. Shipping costs for the product is not covered by the Warranty.
Exceptions to the Limited Warranty
There is no written or implied performance warranty on MWFG Products as the manufacturer has no control
over the installation, operations, cleaning, maintenance or the type of fuel burned.
This Limited Warranty will not apply if your product has not been installed, operated, cleaned and maintained in
strict accordance with the manufacturer’s instructions. Burning anything other than Premium Grade BBQ wood
pellets may void the Warranty. Memphis recommends using Memphis Wood Fire Pellets. The Warranty does not
cover damage or breakage due to misuse, improper handling or modifications.
Neither the manufacturer, nor the suppliers to the purchaser, accepts responsibility, legal or otherwise, for the
incidental or consequential damage to the property or persons resulting from the use of this product.
