RThe quality of the mobile connection is su-
cient.
Multi-stage transfer depends on thefollowing fac-
tors:
RReason forthe initiation of the call
RThe available mobile phone transmission tech-
nology.
RThe activated Mercedes me connect services.
RThe service selected in thevoice control sys-
tem.
DatData tra transfansfer if Merer if Mercedes me connect sercedes me connect servicesvices
arare noe not activt activatateded
If no Mercedes me connect services are activa-
ted, thefollowing data is transferred:
RVehicle identication number
RTime of the call
RReason forthe initiation of the call
RConrmation of the data protection prompt
RCountry indicator of thevehicle
RSet language forthe multimedia system
RTelephone number of the communication plat-
form installed in thevehicle
If a call is made for a service appointment via the
service reminder, thefollowing data is also trans-
mitted:
RCurrent mileage and maintenance data
If a call is made aer automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
RCurrent mileage and maintenance data
RCurrent vehicle location
If Accident and Breakdown Management is called
via thevoice control system, thefollowing data
can also be called up from thevehicle by the
Mercedes-Benz customer center:
RCurrent vehicle location
Dat
Data pra processingocessing
The data transmitted within the scope of the call
is deleted from the processing system aer the
call is nished, in so far as this data is not being
used forother activated Mercedes me connect
services.
The incident-specic data is processed and stored
in the Mercedes-Benz customer center and, if
required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz
customer center. Please take note of the data pro-
tection information on the Mercedes me Internet
page https://www.mercedes.me or in therecor-
ded message immediately aer calling the
Mercedes-Benz customer center.
%The recorded message is not available in
every country.
MerMercedes me connectcedes me connect
InfInforormation on Mermation on Mercedes me connectcedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use thefollowing services via the multi-
media system and theoverhead control panel, for
example:
RAccident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
MBUX multimedia system 339339
