If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, but the data protec‐
tion query has been confirmed, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Center:
R
Current vehicle location
%
At the time of going to press, this function is
technically not yet available but can be sup‐
ported in the future.
If the data protection prompt has been rejected
the following data is transmitted:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect consists of multiple serv‐
ices.
Depending on whether the services are activated
and on the vehicle equipment, you can use the
following services via the multimedia system and
the overhead control panel, for example:
R
Accident and breakdown management (me
button)
R
If the service is activated: Concierge Service
(me button)
R
Mercedes-Benz emergency call system (auto‐
matic emergency call or SOS button)
Mercedes me connect accident and breakdown
management, the Mercedes me connect Con‐
cierge Service (if service is activated) and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(/ page 442).
You can also call the Mercedes-Benz Customer
Center using the multimedia system
(/ page 442).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(/ page 446).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect
services can be obtained in the Mercedes me
portal: https://me.secure.mercedes-benz.com
Information on Mercedes me connect acci‐
dent and breakdown management
The accident and breakdown management can
include the following functions:
R
Supplement to the Mercedes-Benz emer‐
gency call system (/ page 446)
If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect
breakdown and accident management. For‐
warding the call is however not possible in all
countries.
444
MBUX multimedia system
