TROUBLE SHOOTING
64
SYMPTOM or MESSAGE SOLUTION
• Load film into the film holder.
• Scanner door opened during setup. Close
scanner door.
The computer will not start up
after connecting the scanner.
• Shut down the computer and all the
devices in your SCSI chain, then check
the SCSI cables, SCSI ID connection,
power cord, and SCSI ID.
DS Dual does not appear in
the Select Source drop-down
menu.
• Make sure the driver software has been
installed.
“Could not establish
connection with scanner.”
• Indicator lamp is off - Turn the Dimâge
Scan Dual on, then restart your system.
• Check that the SCSI ID is not being used
by another SCSI device.
“Setting up now. Remove the
film holder.”
• Remove the film holder and click on OK.
“Set film properly…”
Indicator lamp blinking
rapidly (8Hz).
“Set 35mm film holder
properly.”
• Set the correct film type.
“Set APS film holder properly.” • Set the correct film type.
“Could not recognize the
film type.”
• Set the film type manually.
“Insufficient Memory” • Increase the memory requirements for the
host application.
• If you have scanned multiple images,
close and relaunch the host application.
In some cases it may be necessary to
shut down and restart the computer.
“Setting up now. Remove
the film holder.” appears
when the film holder is not
loaded.
• Contact a Minolta Service Facility to
change the fluorescent lamp.
