94 Troubleshooting
This section covers minor problems with scanner operation. For major problems or damage, or if
a problem continues to reoccur frequently, contact your dealer or a Konica Minolta service facili-
ty.
Increase the memory requirements for the host
application. If multiple images have been
scanned, close and relaunch the host
application.
The insufficient-memory message
appears.
Set the correct film format in the DiMAGE Scan
Utility or insert the correct holder into the
scanner.
The holder-does-not-match-selected-
film message appears.
Reload the holder into the scanner.The set-holder message appears.
The scanner door was opened during setup.
Close the door, and shut down and restart the
scanner and DiMAGE Scan Utility.
The scanner indicator lamp blinks
rapidly.
The film holder was hindered during the scan.
Turn off the scanner, and restart the computer.
Cannot-verify-home-position message
appears during scanning.
Select an autofocus option in the preference
dialog box, or use point AF or manual focus.
The scanned image is not sharp.
Confirm color negative film is selected in the
main window, and rescan the image, or color
balance the image using the DiMAGE Scan’s
image-processing tools. If the problem is not
solved, reinstall the DiMAGE Scan Utility.
Unusual image color when scanning
color negative film.
Turn off the scanner. Shut down the image-
processing application and increase its memory
allocation. Restart the computer and scanner.
• The utility software freezes.
• The scanning time increases.
Confirm the cable is securely connected
between the computer and scanner. Turn the
scanner off and on. Click OK to continue.
When starting up the utility software,
could-not-confirm-scanner-connection
message appears.
SOLUTIONSYMPTOM or MESSAGE
Remove the film holder and close the scanner
door. Press shift+control+I (Windows) or
command+control+I (Macintosh) to initialize the
scanner.
The DiMAGE Scan preview image
displays unusual color reproduction.
Close the scanner door. Click OK to continue.
When starting up the utility software,
close-scanner-door message appears.
Troubleshooting
