Bedienungsanleitung Mitel 5550 IP Console (Seite 47 von 84) (Englisch)

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Advanced Features ♦ 41

Emergency Calls

This feature raises an alarm at the console when an extension user

places an emergency call and identifies the extension that placed the

call. With this information, you can direct emergency services (for

example, police or ambulance personnel) to the location from which

the call was placed.

When an emergency call alarm is raised, the console rings and

displays EMERGENCY CALL. The emergency call goes directly to

emergency services; therefore, the attendant does not have an

opportunity to verbally communicate with the person who initiated the

emergency call.

To read an Emergency Call

1. Click on the toolbar.

- or -

Click Tools, and then click Emergency Call Log.

The Emergency Call Log window displays:

If emergency calls were previously cleared, they will appear in

the Emergency Call Log, with the most recent call listed first.

2. Click Clear to acknowledge the call. EMERGENCY CALL disap-

pears when the last outstanding emergency call has been cleared.

Note: Only one person can view the emergency call at a time.

To delete an Emergency Call

1. In the Emergency Call Log, select the cleared emergency call

you wish to delete.

2. Click Delete.

Note: Only cleared logs can be deleted. The 3300 ICP will retain all

Emergency Call Logs.

To close the Emergency Call Log

• Click Quit.

Note: Once you exit the 5550 IP Console, all logs are discarded from

the Emergency Call Log; however, the logs can be retrieved through

the 3300 ICP.

Questions about Emergency Calls

What does the icon on the toolbar mean?

It is the Emergency Call Log icon. To view the calls listed in the Emergency

Call Log, click the icon once.

What does the icon in the Emergency Call Log mean?

Emergency calls appear in the Emergency Call Log, with the most recent call

listed first. A current emergency call is marked with the icon, while

previous emergency calls are not marked with the icon; therefore, only

emergency calls marked with the icon can be cleared.

Sometimes I cannot view the current emergency Call details—why?

Only one person can view the current emergency call details at a time. Other

attendants receive "Emergency Call Displayed by <extension>" in the

response area at the bottom of their application. If another attendant is

viewing the current emergency call details, you can still access locally

cleared emergency call information, but you cannot access or clear the

current call.

Sometimes the Emergency Call Log disappears —why?

If you do not click Clear approximately 60 seconds after receiving the

emergency call, the log reverts to Phone Book so another attendant can view

the current emergency call details.

If another attendant doesn't acknowledge the emergency call, click the

icon again to open the Emergency Call Log.

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