Trouble shooting
Q. I can format the card and update the firmware but the camera refuses to record video.
The rear LED is solid red instead of blinking. The yellow LED may also flash once when you
press the shutter button.
A. Most likely you are using an SD card which is not compatible with the camera. Some
batches of cards don't work properly. A typical example is Sandisk 32GB Ultra (class 10)
which did not work on earlier firmware versions. If you are having problems with your card
use firmware v1.17 or above or try a different card or try formatting the card.
Q. I can't take videos or photos and the camera is also not recognized by my PC as a
removable drive.
A. It's likely that the SD card is full or the file allocation table (FAT) has become corrupt.
Format your card using an external card reader or try another card.
Q. The camera is not recognized as a removable disk or as a Webcam.
A. The operating system must be XP or greater. The camera must be connected using a
standard USB cable. Confirm that the cable is not defective by attaching another USB
device using the same cable. Do not use a USB hub. Try using another USB port. Defective
cables are the most common problems when the camera is not correctly recognized by the
PC.
Q. An SD card is installed, but the camera is not recognized as a removable disk or by
mSetup.
A. If you are sure your USB cable is not defective, then it's possible that the PC USB drivers
are not working properly. Try connecting the camera before turning on the PC. After the PC
is turned on, the camera should be recognized as a removable disk. DriveCleanup.exe
(freeware) may also be able to fix USB corruption problems.
Q. When the camera is connected as an external disk all the files on the SD card appear as
corrupt.
A. There is a problem with your cable or the PC USB drivers are corrupt. DriveCleanup.exe
(freeware) may be able to fix USB corruption problems.
Q. When the camera is connected to the PC and then turned on I can take pictures and
movies but the camera is not recognized as a removable disk.
A. The USB cable is defective.
Q. The camera does not charge or does not automatically start recording when external
power is connected and the Power On - Auto Record is set appropriately.
A. External USB power exceeds ~5.25V. Overload voltage protection was added to the V3
hardware (main board stamped with 2014-08-19 or greater) and will protect the camera
against up to max. 24V. Earlier designs will be destroyed if voltage exceeds ~5.25V.
Q. When I turn the camera on the blue LED turns on and then off and is followed by a short
yellow flash which is immediately followed by 15* red or yellow flashes and then 32* very
fast red or yellow flashes. The camera then turns off.
*The flashes are either red or yellow, depending on what firmware version is running. There
are 3 red flashes at the end of the sequence which may be visible or not visible.
A. There is no SD card inserted or the card is full or not formatted correctly or the card
contacts are dirty. Format the card or use another card.
