Bedienungsanleitung Motorola DCH6200 (Seite 39 von 44) (Englisch)

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8 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This

information is to help you quickly solve a problem. If your problem still exists,

contact your service provider.

Problem Possible Solution

The DCH receiver will

not power on

The DCH receiver may have received a software update and may not power on while

the new software is being installed. Try again in a few minutes.

• Verify that the AC power cord is connected to the DCH receiver and

an AC outlet. Unplug the DCH receiver from the AC outlet, plug it

back in, and then press the POWER button.

• If the DCH receiver is connected to a switched outlet on another

unit, verify that that unit is powered on. Unplug the power cord from

the DCH receiver’s AC outlet, plug it back it in, and then press the

POWER button. It is recommended to use an unswitched outlet, if

possible.

• Press the POWER button on the DCH receiver front panel instead of

the remote control. The batteries in the remote control may be

depleted.

The remote control

does not work

• Verify that the remote control is in “Cable” mode.

• Verify that there are no obstructions between the remote control

and the DCH receiver. Aim the remote control directly at the DCH

receiver front panel, not the TV or VCR.

The angle between the remote control and the DCH receiver may be too large. Stand

in front of the DCH receiver and not too far to either side.

• Press and release operation keys one at a time, firmly and

deliberately.

• Try changing channels using the buttons on the DCH receiver front

panel.

• Check the batteries in the remote control. Install new batteries if

needed.

There is no audio when

viewing cable channels

• Verify that the mute button on the DCH receiver or the remote

control has not been pressed. Press mute on the remote control to

restore sound.

• If the DCH receiver audio output is connected to the TV, verify that

the mute button on the TV has not been pressed.

• If the DCH receiver audio output is connected to a home theater

receiver, verify that the receiver is set to the appropriate input

source and the mute button on the receiver has not been pressed.

• Verify that you have the correct cables for the audio connections.

• Verify that the audio cables are firmly connected between the DCH

receiver and the audio playback device (TV, receiver, DVD player,

etc.).

There is no audio from

the center and/or

surround speakers of a

home theater receiver

connected to the DCH

receiver

Not all Dolby Digital

programs feature full 5.1 surround sound. In some cases, the

programs may only contain left and right stereo audio.

• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to

the DCH receiver and the home theater receiver.

• Verify that the home theater receiver is set to a surround sound

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Motorola DCH6200 Seite 39

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