Bedienungsanleitung Motorola DCX3300 (Seite 49 von 51) (Englisch)

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Troubleshooting

DCX3300 High-Definition Dual Tuner / External DVR Set-top • User Guide 40

365-095-14427 x.2

Description Possible Solution

There is no audio

from the center

and/or surround

speakers of a home

theater receiver

connected to the

set-top

Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1]

surround sound. In some cases, the programs may only contain left and

right stereo audio.

• Verify that the S/PDIF cable (coaxial or optical) is firmly connected

to the set-top and the home theater receiver.

• Verify that the home theater receiver is set to a surround sound

audio mode (Dolby Pro Logic

, Dolby Pro Logic II

, Dolby Pro

Logic IIx

• Verify that the receiver is properly configured to work with all

connected speakers.

There is no video on

the TV screen

• Verify that the TV is powered on and set to the appropriate input

source for the set-top.

• Verify that the set-top is powered on and tuned to an authorized

cable channel.

• Verify that all video cables between the set-top and the TV are

firmly connected.

• Verify that the coaxial cable feed is firmly connected to the set-

top and the wall jack.

• If the set-top video output is connected to a home theater unit,

verify that the home theater unit is powered on and set to the

appropriate input source.

• If the set-top video output is connected to a TV through an HDMI

connection, power off the TV and then power off the set-top.

Wait one second and then power on the devices.

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i)

available on the set-top. To select a different format:

• Ensure that your set-top is plugged into a power outlet and is

turned off.

• Press the MENU key on the remote control. Your settings are

displayed on the set-top front panel display.

• Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT

setting.

• Press the ► key to cycle through the available output formats

until a picture displays on the TV.

No graphics or

program guides

appear on the TV

screen

If you use the IEEE-1394 connection, on-screen graphics, including closed

captions and program guides, are not displayed by the set-top. On-screen

graphics and captions may still be overlaid by your TV, if enabled.

Alternatively, use HDMI or component video instead.

No closed captions

display

• Verify on the User Settings menu that closed captions are

enabled on the set-top.

• Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on the current program.

There are black bars

to the right and left

of the picture

Wide screen TVs display 4:3 programs in this format unless set to Stretch.

Turn on the 4:3 OVERRIDE feature in the User Settings menu. This

enables most wide screen TVs to stretch the video to fill the screen (see

your TV manual for information about stretching 4:3 video).

If the set-top is connected to a wide screen TV, verify that the TV TYPE is

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Motorola DCX3300 Seite 49

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