68 Safety, Regulatory & Legal
Motorola Mobility LLC Limited Global Warranty
Mobile Phones
Global Warranty
Note: This Limited Warranty is not applicable in Quebec, Canada.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not
transferable.
What Does this Limited Warranty Cover?
Motorola Mobility LLC or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility
LLC or its subsidiaries (”Motorola”) warrant this Mobile Phone, and any in-box accessories
which accompany such Mobile Phone (”Product”) against defects in materials and
workmanship, under normal consumer use, for a period of ONE (1) YEAR from the date of
retail purchase by the original end-user purchaser, or the period of time required by the laws
of the country where the Product is purchased, whichever is longer (”Warranty Period”).
Repairs made under this Limited Warranty are covered for the balance of the original
Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the
original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible
and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the “Motorola” trademark, trade name, or logo legally affixed to
them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the
applicable Warranty Period, Motorola, at its sole option, unless otherwise required by
applicable law, will either (1) repair, at no charge, the defect or damage using new, used or
reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
Product with a replacement Product that is new or which has been
reconditioned/refurbished or otherwise remanufactured from new or used parts and is
functionally equivalent to the original Product; or (3) refund the purchase price of any
Products covered by the terms and conditions of this Limited Warranty.
Products, parts and supporting documentation provided to Motorola as part of the warranty
process, shall become the property of Motorola, and may not be returned. When a
replacement or refund is given, the Product for which the replacement or refund is provided
must be returned to Motorola and shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a)
Consumable parts
, such as batteries or protective coatings designed to diminish over
time unless failure has occurred due to a defect in materials or workmanship. As with all
batteries, the maximum capacity of the battery will decrease with time and use; this is not a
defect. Only defective batteries and batteries that leak are covered by this warranty.
(b)
Cosmetic damage
, including but not limited to scratches, dents, cracks or other
cosmetic damage.
(c)
Damage caused by use with non-Motorola products.
Defects or damage that result
from the use of non-Motorola branded or certified Products, accessories or other peripheral
equipment, including without limitation housings, parts, or software, are excluded from
coverage.
(d)
Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other
external causes
; including but not limited to: (i) improper usage or operation (e.g. operating
the Product outside their permitted or intended uses as defined by Motorola, including but
not limited to as set forth by Motorola in the Products' User Manual, Quick Start Guide,
Online Tutorials, and other documentation), improper storage (e.g. subjecting the Product to
extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt
or similar substances (except for Products sold as resistant to such substances, but only to the
extent the damage was not caused by incorrectly securing the phone's protective elements
or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of
the Products for commercial rental purposes; or (iv) external causes or acts which are not the
fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of
God, are excluded from coverage.
(e)
Unauthorized Service or Modification.
Defects or damage resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way,
including but not limited to tampering with or altering the software, by someone other than
Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding
the foregoing, any Product which has had its bootloader unlocked, or whose operating
system has been altered, including any failed attempts to unlock the bootloader or alter such
operating system, is not covered by this warranty, regardless of whether such modifications
are authorized, approved, or otherwise sanctioned by Motorola.
