22 Troubleshooting
Connectivity
Issues
I am not able to access
my Device.
Please check if the Device is within
Wi-Fi range. If the LED on your Device
is flashing slowly, please try to move
the Device closer to the router for
better Wi-Fi connectivity and try
again.
Connectivity
Issues
Even though I am
accessing my Device
from the same Wi-Fi
network, I still find my
Device is shown as
remote. I can only
access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option called
Wireless Isolation. Please disable this
option.
Features The sound alert setting
threshold is not right.
You can Adjust Sound Sensitivity to
trigger notifications under Setting
menu.
Features The lightshow
projection image is
blurry.
Please make sure that the distance
between the Dream Machine and the
projection area is approximately 7 - 10
feet.
General Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 4.2
iPhone /iPad iOS version 8.0
General I do not hear any sound
when I am accessing
the Device.
You can tap on the speaker icon in the
Audio Monitoring to hear audio. By
default the audio is not ON when you
are playing Melody.
