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Exclusions (Products and Accessories)
Normal Wear and Tear.
Periodic maintenance, repair and replacement of parts due to
normal wear and tear are excluded from coverage.
Batteries.
Only batteries whose fully charged capacity falls below 80% of their rated
capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse.
Defects or damage that result from: (a) improper operation, storage,
misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to
the surface of the product resulting from misuse; (b) contact with liquid, water, rain,
extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use
of the Products or Accessories for commercial purposes or subjecting the Product or
Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of
Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories.
Defects or damage that result from
the use of non-Motorola branded or certified Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
Unauthorized Service or Modification.
Defects or damages resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way by
someone other than Motorola, or its authorized service centers, are excluded from
coverage.
Altered Products.
Products or Accessories with (a) serial numbers or date tags that have
been removed, altered or obliterated; (b) broken seals or that show evidence of tampering;
(c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, or
parts, are excluded from coverage.
Communication Services.
Defects, damages, or the failure of Products, Accessories or
Software due to any communication service or signal you may subscribe to or use with the
Products Accessories or Software is excluded from coverage.
Software
Products Covered Length of Coverage
Software.
Applies only to physical defects in the
media that embodies the copy of the software (e.g.
CD-ROM, or floppy disk).
Ninety (90) days
from the
date of purchase.
Exclusions (Software)
Software Embodied in Physical Media.
No warranty is made that the software will
meet your requirements or will work in combination with any hardware or software
applications provided by third parties, that the operation of the software products will be
uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media.
Software that is not embodied in
physical media (e.g. software that is downloaded from the Internet), is provided “as is”
and without warranty.
Who is Covered?
This warranty extends only to the first consumer purchaser, and is not transferable.
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase price of any
Products, Accessories or Software that does not conform to this warranty. We may use
functionally equivalent reconditioned/refurbished/pre-owned or new Products,
Accessories or parts. No data, software or applications added to your Product, Accessory
or Software, including but not limited to personal contacts, games and ringer tones, will
be reinstalled. To avoid losing such data, software, and applications, please create a back
up prior to requesting service.
How to Obtain Warranty Service or Other
Information
You will receive instructions on how to ship the Products, Accessories or Software, at your
expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) the
name and location of the installation facility (if applicable) and, most importantly; (e) your
address and telephone number.
USA
1-800-734-5870
Canada
1-800-461-4575
TTY
1-888-390-6456
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