PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
Problems Probable causes Corrective actions
The coffee does not flow.
-
The water tank is empty.
-
Pump drained.
-
Appliance scaled.
-
Pod holder grid blocked
.
-
Fill the water tank.
-
Fill the water tank, remove the filter
holder, lock the head and press the
button until the water flows.
- Descale the appliance.(see
descaling paragraph).
-
Clean the pod holder with plenty
of water and blow into the tube
.
The coffee is too short and the
operation is noisy
.
-
The water tank is empty.
-
The water tank is not inserted
correctly into its housing
.
-
Fill the water tank
.
-
Push the water tank in correctly so
that it slots into the base
.
Coffee leaks from the percolator
head
.
-
The head is dirty or impurities are
preventing it from closing correctly
.
-
The percolator head seal is
damaged
.
-
Clean the percolator head and
the pod holder with a soft cloth
.
-
Contact an approved service
centre
.
The pod is damaged when the
appliance is opened
.
-
There is still pressure in the head
when it is opened
.
-
Wait until the button stops flashing
before opening the head
.
The preparation is pale and there is
no froth
.
-
The pod is not positioned correctly
in the pod holder
.
-
The pod holder is blocked
.
-
The pod is not compatible with the
coffee maker
.
-
Place the pod in a flat position in
the pod holder, ensure that the
coffee is evenly distributed in the
sachet
.
-
Clean the pod holder with plenty
of water and blow into the tube
.
-
Change the pod
.
The button flashes rapidly and does
not stop
.
-
The coffee maker has switched to
a safety mode because of
overheating
.
-
Leave the appliance to cool for 6
hours. If the problem persists,
Contact and approved service
centre
.
The head cannot be closed
correctly.
-
The pod is not placed correctly in
the pod holder
.
-
The pod is not compatible with the
coffee maker
.
-
Place the pod in a flat position in
the pod holder, and ensure that
the coffee is distributed evenly in
the sachet
.
-
Change the pod
.
The head cannot be opened
. -
The appliance has switched to a
safety mode because of excess
pressure
.
-
The pod is not compatible with the
coffee maker
.
-
Do not force the locking knob. Wait
for quarter of an hour. If the
problem persists, contact an
approved service centre
.
-
Only use flexible pods with a
diameter of 71 mm. ESE type pods
are not compatible with the coffee
maker
.
