23
PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
If you have a problem with your coffee machine, the most probable cause is that the
pod holder is clogged up: Wash it in plenty of running water or wash it in the dishwasher.
Problems Probable causes Corrective actions
The coffee does not flow.
- The water tank is empty. - Fill the water tank.
- Pump drained.
- Fill the water tank, remove the filter
holder, lock the head and press the
button until the water flows.
- Appliance scaled.
- Descale the appliance.(see descaling
paragraph).
- The pod holder is clogged up. - Soak the clogged pod holder for 4 hours in
a descaling solution at 80°C and then wash
it in the dishwasher.
The coffee is too short
and the operation is noisy.
- The water tank is empty.
- Fill the water tank.
- The water tank is not inserted
correctly into its housing.
- Push the water tank in correctly so that it
slots into the base.
- The pod holder is clogged up. - Soak the clogged pod holder for 4 hours in
a descaling solution at 80°C and then wash
it in the dishwasher.
Coffee leaks from the
percolator head.
- The head is dirty or impurities are
preventing it from closing
correctly.
- Clean the percolator head and the pod
holder with a soft cloth.
- The percolator head seal is
damaged.
- Contact an approved service centre.
The pod is damaged
when the appliance is
opened.
- There is still pressure in the head
when it is opened.
- Wait until the button stops flashing before
opening the head.
The preparation is pale
and there is no froth.
- The pod is not positioned correctly
in the pod holder.
- Place the pod in a flat position in the
pod holder, ensure that the coffee is
evenly distributed in the sachet.
- The pod holder is clogged up. - Soak the clogged pod holder for 4 hours
in a descaling solution at 80°C and then
wash it in the dishwasher.
- The pod is not compatible with
the coffee maker.
- Change the pod.
The button flashes rapidly
and does not stop.
- The coffee maker has switched to
a safety mode because of
overheating.
- Leave the appliance to cool for 6 hours.
If the problem persists, contact an
approved service centre.
The head cannot be
closed correctly.
- The pod is not placed correctly in
the pod holder.
- Place the pod in a flat position in the
pod holder, and ensure that the coffee is
distributed evenly in the sachet.
- The pod is not compatible with
the coffee maker.
- Change the pod.
The head cannot be
opened.
- The appliance has switched to a
safety mode because of excess
pressure.
- Do not force the locking knob. Wait for
quarter of an hour. If the problem persists,
contact an approved service centre.
- The pod is not compatible with
the coffee maker.
- Only use flexible pods with a diameter of
71 mm. ESE type pods are not
compatible with the coffee maker.
