A problem with your generator ?
Environment protection first !
Your appliance contains valuable materials which can be recovered or recycled.
Leave it at a civic waste disposal centre.
If you have any problems or queries please call our Customer Relations team first for expert help and
advice: 0845 602 1454 - UK
(01) 677 4003 - Ireland
or consult our website - www.moulinex.co.uk
PROBLEMS CAUSES SOLUTIONS
The generator does not
come on and the thermostat
light is not illuminated.
The appliance is not switched on. Check that your appliance is correctly plugged in .
Water runs out of the holes
in the soleplate.
Water has condensed in the
pipes because you are using
steam for the first time or you
have not used it for some time.
Press on the steam control button away from your
ironing board until the iron produces steam.
The soleplate is not hot
enough.
Wait for the thermostat light to go out before
activating the steam button.
Your thermostat is faulty: the iron is
not hot enough.
Contact an Approved Service Centre.
Water streaks appear on the
linen.
Your ironing board is saturated with
water because it is not suitable for use
with a steam generator.
Check that your ironing board is suitable .
White streaks come through
the holes in the soleplate.
Your boiler has a build-up of scale
because it has not been rinsed out
regularly.
Rinse out the boiler (see “rinsing the boiler”).
Brown streaks come through
the holes in the soleplate and
stain the linen.
You are using chemical descaling
agents or additives in the water for
ironing.
Never add this type of product in the water tank or
in the boiler (see “for what water may be used”).
Contact an Approved Service Centre.
Fabric fibres have accumulated in the
holes of the soleplate and are burning.
Clean the soleplate with a non-metallic sponge.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove any soap
deposits or chemicals on new garments which may be
sucked up by the iron.
The soleplate is dirty or
brown and may stain the
linen.
You are ironing at too high a
temperature.
See our recommendations regarding temperature
control setting.
You are using starch. Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam or there is
little steam.
The water tank is
empty (red light on).
Fill the water tank.
The soleplate temperature is set to the
maximum.
The generator is working but steam is very hot and dry
As a consequence, it is less visible.
The red “water
tank empty” light is on.
The water tank is empty. Fill the water tank.
Steam escapes from the rinse
plug.
The rinse plug has not been tightened
correctly.
Tighten the rinse plug correctly.
The rinse plug seal is damaged. Contact an Approved Service Centre to order a new rinse
plug seal.
Steam or water escapes under
the appliance.
The generator is faulty. Stop using the generator and contact an Approved
Service Centre.
While ironing your steam
generator can make a loud
electric pump noise
This is nomal, your watertank is empty Refill your water tank (see page 5 for filling the water
tank)
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