17
Service and Maintenance
Replacement Parts
• Filters
For better tasting coffee and tea, we recommend that you use MR. COFFEE
®
brand
4-cup paper filters or MR. COFFEE
®
brand permanent filters. These filters are
available at most grocery stores.
• Decanters
You can usually purchase a replacement decanter from the store where
you purchased your coffeemaker. If you are unable to find a replacement,
please call 1-800 MR COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in
Canada for information on where you can find a store that carries replacement
decanters.
Repairs
If your coffeemaker requires service, do not return it to the store where you purchased
it. All repairs must be made by Sunbeam or by an authorized MR. COFFEE
®
Service
Center. If you live in the U.S. or Canada, please call us at the following toll-free
telephone numbers to find the location of the nearest authorized service center:
U.S. 1-800 MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
To assist us in serving you, pl
ease have the model number (NL4, NL5, NLX4 or NLX5)
and date of purchase information when you call.
Visit our website and discover the secret to brewing the perfect cup of coffee.
You’ll also find a rich blend of gourmet recipes, entertaining tips and the latest
information on MR. COFFEE
®
products.
www.mrcoffee.com
16
T
ROUBLESHOOTING
P
OTENTIAL
P
ROBLEMS
P
ROBABLE
C
AUSE
“ON” LIGHT DOES NOT ILLUMINATE • Unplugged
• Power outage
COFFEE IS NOT BREWING • Unplugged
• Power outage
• The water reservoir is empty
• The filter basket is not
properly inserted
• Decanter is not placed all the way
on the warming plate
COFFEEMAKER ONLY BREWS WATER • No grounds in filter basket
COFFEEMAKER BREWS SLOWLY • Coffeemaker needs cleaning
FILTER BASKET OVERFLOWS • The filter basket is not
properly inserted
• Decanter is not placed all the way
on the warming plate
• Decanter lid not on carafe
• Too many grounds placed in filter
• Decanter was removed from warming
plate longer than 30 seconds
BURNING COFFEE SMELL • Empty decanter was left on hot
warming plate
• Coffee was spilled on the
warming plate
COFFEE IS NOT HOT • Power outage
• Automatic shut-off was activated
(NLX4 & NLX5 Only)
COFFEE TASTES BAD • Coffee ground other than for
automatic-drip coffeemaker was used
• Ground coffee-to-water ratio
was unbalanced
• Coffeemaker needs cleaning
GROUNDS ARE IN COFFEE • Paper filter not properly seated
in basket
• Filter collapsed
Questions? You can call us toll-free at 1-800-672-6333.
