Bedienungsanleitung Naples internet radio Internet radio (Seite 17 von 71) (Holländisch)

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Problem

Cause

Solutions

Cannot connect to Wi-Fi

network

Network down

Confirm that a Wi-Fi or Ethernet Wired connected PC can

access the internet (i.e. can browse the web) using the same

network.

• Check that a DHCP server is available, or that you have

configured a static IP address on the radio.

• Check that you firewall is not blocking any outgoing ports.

As a minimum the radio needs access to UDP and TCP ports

80,443 and 8008, DNS port 53.

Router restricts access to

listed MAC addresses

Obtain the MAC address from Configuration > Information >

Network > Wi-Fi MAC and add to the allowed equipment list

on your access point.

Note: The radio has separate MAC addresses for wired and

wireless networks.

Insufficient Wi-Fi signal

strength

Check distance to router; see if a computer can connect to the

network in this location

• Optimize the distance of the router’s location

Unknown encryption

method

Change encryption method on router. The radio supports

WEP, WPA, WPA2

Firewall preventing access

Windows Media Player:

varies — non-Microsoft firewalls may require configuration

for UPnP.

If your radio can connect to

the network successfully,

but is unable to play

particular stations

• The station is not broadcasting at this time of the day

(remember it may be located in a different time zone).

• The station has too many people trying to attach to the radio

station server and the server capacity is not large enough.

• The station has reached the maximum allowed number of

simultaneous listeners.

• The link on the radio is out of date. This is updated

automatically every day, so the next time you turn on the link

will be recognized.

No DAB/FM reception

• Please carry out “Reset to default” on the radio and extend

the antenna.

• Move the radio close to the window.

DAB/FM radio reception is

poor

• Please check that the aerial is extended for the maximum

signal strength and adjust the direction to improve reception.

• Check that you do not have other electrical equipment too

close to your radio, causing interference.

No sound

• Adjust the volume level of the external powered speaker.

• Please check if the power of the external powered speaker is

switched on.

1. If the Internet Radio keeps re-buffering radio station:

The Internet Radio is streaming the data from the radio station via your broadband connection, if there is a high error rate on

your broadband connection, or the connection is intermittent, then it will cause the Internet Radio to pause until the

connection is re-established and it has received enough data to start playing again.

If your Internet Radio keeps stopping, please check the DSL modem to ensure that the Broadband line is not suffering a high

error rate or disconnections. If you are experiencing these problems, you will need to contact your broadband supplier.

2. What is Buffering?

When playing a stream, the Internet Radio/Media player, downloads a small amount of the stream before it starts playing.

This is used to fill in any gaps in the stream that may occur if the internet or the wireless network is busy. The Internet Radio

streams music data from the PC while you are listening. If a stream gets blocked or experiences internet congestion while

transferring it may stop/interfere with the quality of play. If this happens, check your internet connection speed- it must be

faster than the speed of the streams.

3. My radio is working but some stations cannot be played.

The problem may be due to one or more of the followings:

a) The radio station is no longer broadcasting.

b) The radio station has reached the maximum allowed number of simultaneous listeners.

c) The radio station has changed the stream arrangement and the link is no longer valid.

d) The radio station is not broadcasting at the time of the day (not all stations are broadcasting 24 hours throughout the day).

e) The Internet connection between your radio and the radio station server is too slow or unstable to support the data rate of

the broadcast.

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