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7. Appendix

 TravelCare Guide

TravelCare - a service for international travelers

This product iseligible for“TravelCare”, NEC’sunique international

warranty.

PleasenotethatTravelCarecoveragediffersinpartfromcoverageunder

thewarrantyincludedwiththeproduct.

Services offered with TravelCare

Thiswarrantyallowscustomerstoreceiveserviceontheirproductatthe

NECandNEC-designatedservicestationsinthecountrieslistedherein

whentemporarilytravelinginternationallyforbusinessorpleasure.

Fordetailsonservicesofferedbythedifferentservicestations,please

refertothe“ListofTravelCareOutlets”below.

1 Repair services

Theproductwillberepairedanddeliveredwithin10businessdays,

not including shipping time.

Duringthetermofwarranty,thecostofmaintenanceparts,laborcosts

forrepairsandshippingcostswithintheservicestation’scoverage

areaarecoveredbythewarranty.

2 Replacement product rental service

Ifthecustomerdesires,heorshecanrentareplacementproduct

whiletheoriginalproductisbeingrepaired.

Fee:US$200for12days

This fee must be paid at the local service station in cash or credit

card.

TheUS$200rentalfeeisnon-refundableevenifthecustomerrents

it less than 12 days before returning.

Thereplacementproductwillbedeliveredwithin3businessdays.

Ifthecustomerdidnotreturnthereplacementproductwithin12days,

thecustomerwillbechargedthepriceoftheunit.

Ifthecustomerreturnedthereplacementproductinafaultyordam-

agedcondition,therepaircostwillbechargedtothecustomer.

Note that this service is not offered in all countries and regions. Please

refertothe“ListofTravelCareOutlets”.

Inaddition,thisreplacementproductrentalserviceisnotofferedafter

theproduct’swarrantyhasexpired.

Term of warranty

a. Upon presentation of the warranty or receipt received upon

purchase:

Valid for the term indicated on the warranty or the normal term

of warranty for the country of purchase.

b. When only the product is brought in:

Valid for a period of within 14 months of the date of manufacture

indicated by the serial number attached to the product.

2 Whenaproductwhosetermofwarrantyisexpiredisbroughtin:

 Repairswillbeofferedforafee.Inthiscasethecustomerisnoteligible

for the replacement product rental service.

3 Inthefollowingcases,repairsmaybecharged,eveniftheproduct’s

warrantyisstillineffect:

1) If the term of warranty, model name, serial number and name of

the store of purchase are not indicated on the warranty or have

been altered.

2) Problemsordamagecausedbydroppingorshocksduringship-

ment or movement by the customer or by improper handling by

the customers.

3) Problems or damage caused by improper usage or unwarrantable

alterations or repairs by the customer.

4) Problems or damage caused by ﬁre, salt damage, gas damage,

earthquakes,lightningdamage,stormorooddamageorother

natural disasters or such external factors as dust, cigarette

smoke,abnormalvoltage,etc.

5) Problems or damage caused by use in hot or humid places, in

vehicles, boats or ships, etc.

6) Problems or damage caused by expendable supplies or devices

connected to the product other than those designated by NEC.

7) Problems caused by natural consumption, wear or deterioration

of parts under normal usage conditions.

8) Problems or damage to lamps and other expendable supplies,

included parts or optional parts.

9) Other conditions stipulated in the warranty included with the

product also apply.

NOTE: The product can be used overseas with voltages indicated in the rating

label on the product by using a power cable suited for the standards and power

source voltage of the country in which the product is being used.

List of TravelCare Outlets

This list applies as of July 1, 2009.

Forthemostup-to-dateinformation,pleaserefertothewebsitesofthe

servicestationsinthevariouscountriesontheListofTravelCareOutlets

ortotheNECwebsiteathttp://www.nec-display.com/global/index.html

In Europe

NECEuropeLtd./EuropeanTechnicalCentre

Address: UnitG,StaffordPark12,TelfordTF33BJ,U.K.

Telephone: +441952237000

FaxLine: +441952237006

EmailAddress: AFR@uk.neceur.com

WEBAddress: http://www.neceur.com

(RegionsCovered)

EU: Austria*,Belgium*,Bulgaria*,Czech Republic*,Cyprus*,

Denmark*,Estonia*,Finland*,France*,Germany*,Greece*,

Hungary*,Ireland*,Italy*,Latvia*,Lithuania*,Luxembourg*,

Malta*,TheNetherlands*,Poland*, Portugal*, Romania*,

Slovakia*, Slovenia*, Spain*, Sweden* and the United

Kingdom*

EEA: Norway*,IcelandandLiechtenstein

In North America

NECDisplaySolutionsofAmerica,Inc.

Address: 500ParkBoulevard,Suite1100Itasca,Illinois

60143,U.S.A.

Telephone: +18008360655

FaxLine: +18003562415

EmailAddress: vsd.tech-support@necdisplay.com

WEBAddress: http://www.necdisplay.com/

(RegionsCovered)

U.S.A.*,Canada*

In Oceania

AWALimited.

Address: 151ArthurStreet

 HomebushWestNSW2140Australia

CustomerCallCentre

Telephone: 0297647777

FaxLine: 1300772688

EmailAddress: commercialsupport@awa.com.au

ForTravelCareservice,whilecustomerisinAustralia,thecustomer

willcontactAWAon1300366144,selectOption4.Ifyouwantto

bookwarrantyservicebyemailcustomergoesto:

commercialsupport@awa.com.au.

(RegionsCovered)

Australia

VisualGroupLtd.

Address: 28WallsRoadPenroseAucklandNewZealand

Telephone: 095250740

FaxLine: 095809607

EmailAddress: sarah.reed@visualgroup.co.nz

(RegionsCovered)

NewZealand

Nec np410w Seite 110

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