70
10. Troubleshooting
Arlo Baby Is Not Streaming on a Mobile Device
¾ To troubleshoot problems with your Arlo Baby video stream:
1. Check the WiFi signal strength.
2. Make sure that your Arlo Baby camera is at least 6½ feet (2 meters) away from
any WiFi enabled devices, major electrical equipment, large metal or concrete
objects, or other sources of signal interference.
3. Make sure that your Arlo Baby cameara’s battery is not low.
A low battery can cause the camera to stream intermittently.
4. If you still cannot see Arlo Baby video streams after completing these
troubleshooting steps, contact Arlo support to speak to an expert.
Cannot View Arlo Live Streaming in a Web Browser
Note: The Arlo Baby Monitor includes an option for oine use. For information about the
Arlo Baby Monitor, see the Arlo Baby Monitor instructions.
Your Arlo Baby camera, your computer, your web browser, or your Internet network
might be causing the streaming problem.
The Arlo web client uses the Adobe Flash plug-in to display your camera streams
in a browser. Make sure that your browser is not blocking the plug-in and that you
are using the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To ensure that
Arlo can stay connected, you must keep the ports 443 and 80 open on your router:
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did all of the following and are still not getting Arlo Baby alerts, contact
NETGEAR support.
