25
5. FAQs and Troubleshooting
Arlo Audio Doorbell is oine
If your Arlo Doorbell is oine, try these options:
• Make sure that your Arlo base station is powered on and the Power LED is lit
green.
• Make sure that your Arlo base station is connected to the Internet and the
Internet LED is lit green.
• Make sure that your Arlo Audio Doorbell is powered. Walk past your Arlo Audio
Doorbell., The LED ring lights when the Arlo Audio Doorbell detects motion,
which indicates that it’s powered on.
• Make sure that you used new batteries to power your Arlo Audio Doorbell.
• Reset your Arlo Audio Doorbell.
My traditional chime doesn’t ring
If your traditional chime doesn’t ring when the Arlo Audio Doorbell is pressed, try
these options:
• Make sure the LED ring on the front of your Arlo Audio Doorbell is flashing
white to confirm that it’s powered by the batteries you inserted during set up.
• If your existing chime is digital (produces a synthesized melody), make sure that
you set the switch in your Arlo Audio Doorbell to position 1 or 3.
• If you have set it to position 1 or 3, and the melody is cutting o, switch to the
other position 3 or 1. For example, if you were using position 1 and the melody
was cutting o, try using position 3.
• If your existing chime is mechanical (makes a ding dong sound), then make sure
you set the switch in your Arlo Audio Doorbell to position 2.
Not receiving calls
If you aren’t getting a phone call when someone presses your Arlo Audio Doorbell,
try these options:
• Did you log out of the Arlo app on your smartphone? You must be logged in to
the app to receive calls from your doorbell.
• Are incoming calls turned o? To see if incoming calls are turned o, open the
Arlo app, tap the doorbell, and check the Incoming call setting.
