57
opening ports, see your router’s documentation. For more information about
your antivirus, see your antivirus documentation.
3. Minimize the number of networks, WiFi devices, and transmitted frequencies
near your base station and cameras.
Place your cameras at least 10 feet (3 meters) from the base station, and allow
at least 6½ feet (2 meters) between cameras. Avoid placing your base station
or cameras near cordless phones, microwaves, or WiFi-enabled devices. Follow
these guidelines to prevent signal interference between your among your Arlo
devices and other WiFi devices.
4. Make sure that your Wire-Free camera is no farther than 300 feet (90 meters)
from the base station.
The 300-foot line-of-sight range is reduced by each metal object, thick wall,
or other obstruction between a camera and the base station. For best results,
make sure that your cameras have three or four bars of signal strength in
the area where you intend to install them. The cameras can work when signal
strength is at one or two bars, but they might go out of range intermittently
due to fluctuations in the environment, and the batteries deplete faster when
cameras are trying to reconnect.
5. Change or recharge the batteries on any cameras that are operating on
battery power to ensure that the battery level is no less than two bars.
A low battery can cause the camera to stream intermittently.
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
Make sure that other applications on your mobile device, such as Shutapp or Doze,
are not suppressing push notifications. Make sure that your mobile device is not in
Do Not Disturb mode.
If you followed procedures in the following sections and are still not getting Arlo
alerts, contact NETGEAR support.
