Bedienungsanleitung Nokia 9000i (Seite 113 von 126) (Englisch)

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Chapter 14 - Troubleshooting 14-1

14. Troubleshooting

Note: You will find the Nokia HelpLine contact

card in the Contacts directory. The Help-

Line answers questions and offers instruc-

tions over the phone.

1. Phone interface or communicator interface

does not start (both displays remain blank)

Make sure the battery is properly installed

and charged.

Make sure that the contacts on the battery

and the charging stand are clean.

Battery charge may be too low for operation.

Check the display and listen for the low bat-

tery warning tones. Charge the battery with

the adapter and charger as described in chap-

ter 2 "Getting started: Battery" on page 2-4.

If the NOT CHARGING message is displayed,

the charging is suspended. In that case check

that the temperature of the battery is not

above +45° C (+113° F). Wait for a while, dis-

connect the charger, connect it again and re-

try. If charging still fails, contact your local

Nokia dealer.

2. Power comes on, but the phone interface

does not work

Remove the battery and replace it again (re-

boot).

Try charging the communicator. If you see the

battery charging indicator on the phone in-

terface but the phone does not work, contact

your local Nokia dealer.

Check the field strength indicator, you might

be out of the cellular service area. See the an-

swer to problem number 6.

Check if there is an error message on the dis-

play after switching on. If so, contact your lo-

cal dealer.

Check that the SIM card is correctly installed,

see chapter 2 "Getting started: SIM card" on

page 2-2.

3. Communicator does not activate or appli-

cations stop responding

Close the cover and open it again. If this does

not help, close the cover and remove the bat-

tery. Replace the battery and open the cover

again. Wait while the communicator performs

a self-test and starts. See also problem 4.

4. Resetting the communicator

Sometimes, for example, removing the bat-

tery in mid-sending may cause errors in the

communicator’s file system. If you receive in-

ternal memory or system error messages and/

or reboot prompts, or the device does not re-

spond to commands normally, the reset oper-

ations help you to recover from most of these

problems. Try the reset operations in the order

they have been listed: if checking the file sys-

tem does not help, try deleting temporary

files, and so on. To reset the communicator:

1 Close the cover.

2 Remove the battery.

3 Place the connector end of the battery (the end

with the four metal strips) in the battery cavi-

ty, but do not press the other end in place yet.

4 Place the communicator on a flat surface

with the phone interface display upwards (do

not let the battery slip from its place).

5 Open the cover.

6 Press and hold down the required key combi-

nation and simultaneously push the battery

end of the communicator down, so that the

battery clicks in place. Hold down the keys

until you see progress messages or a confir-

mation prompt on the display.

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