Troubleshooting
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4. Internal memory or system errors
Sometimes, for example, removing the battery in mid-operation may cause
errors in the file system of the communicator. If you receive internal memory
or system error messages and/or reboot prompts, or if the device does not
respond to commands normally, resetting the communicator helps you
recover from most of these problems. Try the reset operations in the order
they have been listed: if checking the file system does not help, try removing
temporary files, or format the file system.
To reset the communicator
1 Close the cover.
2 Remove the battery.
3 Remove the memory card if inserted.
4 Place the connector end of the battery in the battery cavity, but do not
press the other end in place yet. Do not let the battery slip from its place.
The connector end is the one with the four metal strips.
5 Open the cover.
6 Press and hold down the required key combination (see below in this topic
4) and simultaneously push the battery end of the communicator down, so
that the battery clicks into place. Hold down the keys until you see
progress messages or a confirmation prompt on the display.
7 In some cases you must confirm the action by pressing a command button.
After the reset, the communicator will reboot and start normally.
To check the file system
Symptoms: The Memory application in the System application group shows
too much (over 2 megabytes) or too little memory, even if you have just
removed some documents, or the communicator applications crash when
opening a document.
Key combination: Shift-Tab-left arrow
Caution: If there are problems in the file system, the corrupted files will be
removed. If there are no problems, this operation does not affect any
documents or settings.
To remove temporary files
Symptoms: The communicator is in a reboot cycle or a note saying that an .ini
file is corrupted is displayed.
Key combination: Shift-Tab-right arrow
Caution: All temporary files will be removed. The Document outbox will be
cleared, the default application settings restored, but for example, the SMS
message centre number, Internet access point and Remote mailbox settings
will be lost.
Stored documents will not be affected.
