Bedienungsanleitung Novy 3784 (Seite 33 von 56) (Deutsch, Englisch, Holländisch)

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What to do if trouble occurs?

7 What to do if trouble occurs?

Interference with and repairs to the appliance by

unqualiﬁ ed persons are dangerous as they can result

in an electric shock or a short circuit. Do not interfere

with or try to repair the appliance; this could cause injury

to persons and damage to the appliance. Always have

such work done by an expert, e.g. a Customer Service

technician.

Please note

If your appliance is faulty, please check whether you

can rectify the problem yourself by consulting these

instructions for use.

You may be able to rectify some problems yourself.

They are described below.

The fuses blow regularly?

• Contact a technical customer service or an electrician!

Does the hob have tears or cracks?

• There is a risk of electric shocks if the glass ceramic

hob develops fractures, cracks, tears or damage of

any other kind. Immediately switch oﬀ the appliance.

Disconnect the fuse immediately and call Customer

Service.

You can't switch your induction hob on?

• Has the wiring system (fuse box) in the house blown

a fuse?

• Has the hob been connected to the mains?

• Is the childproof lock activated, i.e. does the display

show an “L”?

• Are the sensor keys partly covered by a damp cloth,

ﬂ uid or a metallic object? Please rectify.

• Are you using unsuitable cookware? See the section

on Cookware for induction hobs.

The hob or a cooking zone has suddenly switched

oﬀ ?

• Did you accidentally press the ON/OFF key?

• Are the sensor keys partly covered by a damp cloth,

ﬂ uid or a metallic object? A buzzer will sound brieﬂ y.

After a few seconds the appliance will switch oﬀ .

Please remove the item located in front of the sensor

keys.

• Has the safety cut-oﬀ device been activated, i.e. was

a power level operated unchanged beyond a speciﬁ c

period of time? See the section on operation time limit.

The pot sign appears?

• A cooking zone has been switched on and the hob

is expecting a suitable pot or pan to be placed on

the cooking zone (pan recognition). Only when a pot

has been placed on the cooking zone will power be

supplied.

The pot sign still appears, even though a pot or

pan was placed on the hob?

• The cookware is unsuitable for induction cooking or

the pot or pan is too small.

LED display for cooking settings and residual heat

display H does not come on or only partially.

• Display defective. Call Customer Service. Risk

of burning, as the temperature warning is not

guaranteed.

The symbol or Er03 will blink and a time-limited

continuous signal will sound.

• Food which has boiled over, cookware or other items

are causing the touch control sensor keys to be

consistently operated. Remedy: clean the surface or

remove the item. To delete the symbol press the

same key or switch the hob oﬀ and on.

Error code E2 is indicated?

• The electronic unit is too hot. Check the installation of

the hob. Make sure that there is suﬃ cient ventilation.

See the section on “Protection against overheating”.

Error code E8 is indicated?

• Fault on the left or right fan. The suction opening

is blocked or covered or the fan is defect. Check

the installation of the hob. Make sure that there is

suﬃ cient ventilation. See the section on “Ventilation”.

Error code U400 is indicated?

• The hob has been incorrectly connected. The controls

will switch oﬀ after 1s and a continuous signal will

sound. Connect the appliance to the appropriate

power supply.

An error code (ERxx or Ex) is indicated?

• The appliance has developed a technical defect.

Please call Customer Service.

Does the hob make noises (clicking or cracking

noises) or can a buzzing sound be heard when the

hob is switched on?

• This is design-speciﬁ c and has no inﬂ uence on quality

and operation.

Does the cooling fan still operate after it has been

switched oﬀ ?

• This is normal since the electronic unit is being cooled

down.

Is the cookware you are using making noises?

• This is due to technical reasons; the induction hob

and the pot are not at risk.

Pulsating cooking?

• The induction heating elements can only switch their

power down to a certain power setting. The heating

element will start to clock below this power setting.

This means that the induction heating element will

switch on and then oﬀ again at certain intervals

irrespectively of the selected power setting. This

clocking can be heard and will become visible when

you are cooking through bubbles forming on the

bottom of the pan and then disappearing again. This

pulsating cooking is normal at certain power levels

and will not have any negative eﬀ ect on the results of

cooking. Remedy: Make sure that pots and pans have

a thick base so that they have good heat retention

and distribution properties. Always close cooking pots

with a suitable lid. A lot of energy is lost when cooking

pots without a lid are used.

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Novy 3784 Seite 33

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