Bedienungsanleitung Novy Up 40002 (Seite 63 von 66) (Deutsch, Englisch, Holländisch, Französisch)

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10 TROUBLESHOOTING MINOR

FAULTS

10.1 Messages on the hob

Code

– There is no cooking pan on the cooking zone.

– The cooking pan is not suitable for induction.

– The diameter of the bottom of the cooking pan

is too small when compared to the cooking

zone.

– The electronic system is disrupted.

– Disconnect and reconnect the hob.

– Call the after-sales service.

The hob has overheated, leave to cool,

then switch back on.

The fan air supply is blocked.

Unblock it.

If one of these error messages remains visible, you can contact

the after-sales service.

The hob or the cooking zone does not work:

– The hob has been poorly connected to the electrical power

supply.

– The safety fuse has blown.

– Check the locking key has been enabled.

– The touch control keys have been splashed with water or fat.

– There is an object on the touch control keys.

A single zone or all zones are not working:

– The safety device has been operated.

– This shall engage when a cooking zone has been left on

unintentionally.

– The safety shall also engage when one or more touch control

keys are covered.

– A pan is empty and the base has overheated.

– The hob also has an automatic power reducer and automatic

shut-down in the event of overheating.

The fan continues to operate after the hob has switched

off:

– This is not a defect, the fan is protecting the electronic

equipment.

– The fan will stop automatically.

The automatic cooking controller does not seem to be

working:

– The cooking zone is still warm [

– The maximum cooking level has been selected [

– The cooking level was selected using the control key [

‐

10.2 The cooker hood does not extract well.

What can be the cause of this problem?

– Check the grease ﬁlter. Follow the cleaning indication. On

average, the ﬁlter must be cleaned every two weeks to

ensure the extraction works correctly.

– Check the air supply in the house. As soon as the cooker

hood is switched on, make sure that air is supplied by

opening the grates in the windows or by opening a window.

– Check the duct for blockages or constrictions which prevent

proper extraction of the air.

10.3 Miscellaneous

Fault: In the event of a fault, please do not hesitate to contact

our Repair Service:

Belgium: Tel.: +32 (0)56 36 51 02

France: Tel.: +33 (0)3 20 94 06 62

Germany: Tel.: +49 (0)511.54.20.771

The Netherlands: Tel.: +31088-0119110

Spain: Tel.: +34 938 700 895

Italy: Tel.: +39 039.20.57.501

For all other countries, contact your local Novy installation

engineer in Belgium: Tel.: +32 (0)56/36.51.02

For a proper and prompt handling the Repair Service needs to

know the type of your device. This information can be found on

the type plate on the inner frame of the extraction unit.

Stick the provided sticker with the type plate and serial number

here.

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