Bedienungsanleitung Odys Loop (Seite 5 von 5) (Englisch)

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Warranty Conditions

The following conditions comprise the requirements and scope of our warranty conditions

and do not affect our legal and contractual warranty obligations.

We offer a warranty on our products in accordance with the following conditions:

1. AXDIA products are covered by a 24 month warranty. We will resolve damages or

defects on AXDIA products free of charge within 12 months of the purchase date

under the following warranty conditions. For any damage or defect determined later

than 12 months after the purchase date, proof of a manufacturing fault must be

submitted for repair under warranty.

The warranty does not cover batteries and other parts, which are considered

consumables, parts that break easily such as glass or plastic or defects based on

normal wear and tear. There is no warranty obligation in the event of marginal

differences compared to the target appearance and workmanship provided these have

a negligible effect on the product's fitness for use, in the event of damage caused by

chemical or electrochemical effects, by water or generally from abnormal conditions.

2. The warranty will be performed in such a way that we shall decide whether to repair

the defective parts or to replace them with working parts free of charge. AXDIA

reserves the right to exchange the product for a replacement product of equal value if

the product that is sent in cannot be repaired within a reasonable time or at reasonable

cost. The product can also be exchanged for a different model of the same value.

Requests cannot be made for repairs to be carried out on site. Parts that have been

replaced or exchanged become our property.

3. The warranty claim does not apply if repairs or other work is carried out by

unauthorized persons or if our products are equipped with additional parts or

accessories that are not approved for our products.

4. Warranties that have been activated do not cause the warranty period to be extended,

nor do they trigger a new warranty period. The warranty period for any replacement

parts installed ends with the warranty period for the entire product.

5. Any other or further claims are excluded, especially those for replacement due to

damage caused outside of the product, provided there is no obligatory legal liability.

We therefore accept no liability for accidental, indirect or other consequential damage

of any kind, which leads to usage restrictions, data loss, loss of earnings or

interruption to business.

Asserting a warranty claim

1. To make use of the warranty service, you must contact the AXDIA Service Center by

e-mail, fax or phone (see below for contact details). You can also use the service form

on our website or on the back of the warranty conditions.

2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined

that a warranty claim exists, you will be given an RMA number (Return Material

Authorization) and you will be asked to send the product to AXDIA.

IMPORTANT: AXDIA will only accept parcels that have an RMA number.

Please observe the following when sending the product:

1. Send the product suitably packaged with carriage and insurance paid. Do not enclose

any accessories with the products (no cables, CD's, memory cards, manuals, etc.),

unless the AXDIA Service Centre specifies otherwise.

2. Mark the RMA number on the outside of the package in such a way that it is visible

and clearly legible.

3. You must enclose a copy of the sales slip as proof of purchase.

4. Once AXDIA has received the product, it will meet its warranty obligations in

accordance with the warranty conditions and will return the product to the sender with

carriage and insurance paid.

Service outside of warranty

AXDIA can refuse any service claim made that is not covered by the warranty. If AXDIA

agrees to provide a service outside the warranty, the customer will be invoiced for all repair

and transport costs.

AXDIA will not accept any packages that have not first been approved by AXDIA by means

of an RMA (Return Material Authorization).

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