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Warranty
We provide a warranty for this device in
according to the following conditions:
1. In accordance with the conditions
below (points 2-7) we will remove
defects of the device free of charge,
it they are evidently due to material
and/or production errors, and if they
are reported to us immediately after
detection and within 24 months of
delivery to the first end user.
2. The warranty does not cover easily
breakable parts such as glass, plastic
or light bulbs. A warranty obligation
is not triggered by minor deviations
from the target conditions, which
are not significant to the value and
usability of the device, by damages
due to chemical and electro-chemical
eects of water, in general by
abnormal environmental conditions
or improper operating conditions, or
if the device otherwise comes into
contact with unsuitable substances.
A warranty can also not be assumed
if the defects on the device are due
to transport damage which is not
caused by us, improper installation
and assembly, incorrect operation,
non-household usage, a lack of
maintenance or the non-observance
of the operating or assembly
instructions. Warranty claims are void
if repairs or interventions are carried
out by people who are not authorised
by us to do so, or if our devices have
been equipped with spare parts,
supplements or accessories, which are
not original parts and therefore cause
a defect.
3. The warranty service is performed by
either repairing the defect parts or
replacing them with non-defect parts,
at our discretion. Devices which can
be transported (e.g. in a car) and on
which a warranty service is claimed
within the scope of this warranty,
are to be handed over or sent to our
closest customer service oce or our
contracted customer service oce.
Repairs at the place of installation
can only be requested for devices
which are operated on site (stationary
devices). The respective sales receipt
stating the purchase and /or delivery
date is to be submitted. Replaced
parts become our property.
4. If the rectification of the defect device
is rejected by us or fails, we will
provide a replacement of equal value
and at no charge within the above-
mentioned warranty period, at the
request of the end user.
5. Warranty services neither invoke an
extension of the warranty period,
nor start a new warranty period.
The warranty period for built-in
replacement parts ends with the
warranty period for the whole device.
6. Smart Devices: If your device is able
to connect to the internet (so called
smart device) security updates are
not part of the scope of this warranty.
For a certain period of time security
updates for your smart device will be
done automatically. If this period ends
you will be informed by a general
note. Afterwards security updates can
be performed manually.
7. This warranty extends to every
country where this device is supplied
by an authorised distributor.
8. Any other or further claims,
in particular those regarding
compensation for damage caused
outside of the device are ruled out
-provided liability is not obligatory by
law.
9. We are furthermore liable without
restrictions in accordance to legal
requirements for damage covered
by the liability scope of the Product
Liability Act, as well as for damage
caused by intentional and gross
negligent contract violations plus
fraudulent intent by us, our legal
representatives or vicarious agents.
10. This warranty bond does not aect
your legal warranty claims.
Warranty_A5_190226.indb 3 26/2/2019 17:26
179

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