WWW.ONEFORALL.COM 21
Trouble Shooting
CUSTOMER SERVICE
If you still have questions about the operation of your
AUDIO ZAPPER universal remote and you could not find the
answer(s) in the trouble shooting section, you may want to
contact the customer service department for assistance.
You may care to visit our Internet-site:
www.oneforall.com
Our internet-site has many advantages:
- 24 hours access
- no waiting time
- page for Frequently Asked Questions
- info about the ONE FOR ALL product range
Before contacting us, by Fax, E-mail or Phone, make
sure you have the required information available by
filling in the table below.
What do we need to know before you contact us:
1. That you have the URC-6540 or URC-6541
2. The date of purchase (..../..../....)
3. A list of your equipment/models/helpcodes(*):
(see example below)
Helpcode(*) Type Brand model nr. Remote Setup
model nr. Code
4450805 Amp/Tuner Sony ST-V 710L RMT-V131B 213123
Type/model numbers can often be found in your
equipment owner’s manual or on the factory plate
behind the device.
4. Then Fax, E-mail or Dial us:
In the UK In Australia
e-mail : ofahelp@uebv.com e-mail : ofahelp@uebv.com
fax: +31 53 432 9816 fax: +31 53 432 9816
tel.: 0808-1000306 (*) tel.: 1-800 064472
In Ireland In South Africa
e-mail : ofahelp@uebv.com e-mail: ofahelp@uebv.com
fax: +31 53 432 9816 fax: 011 248 4402
tel.: 1-800 553199 (*) tel.: 011 248 4400
(*) When you call us you will be asked to enter your
helpcode(s). You only have to enter the helpcode(s) of those
devices you have a problem with. The helpcode is a 7-digit
code, which defines the ONE FOR ALL-model you have, the
device type and the brand of your device. This helpcode can be
found in the first column of the setup code list.
